> Markdown version of [/jobs/ext/2851196-solution-lead](https://www.wearedevelopers.com/jobs/ext/2851196-solution-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solution Lead - **Company:** Maximus, Inc. - **Location:** Missoula, MT, United States (Remote available) - **Experience:** Expert - **Salary:** $33,280.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Service Design - **Published:** September 11, 2026 - **Apply:** https://www.careerjet.com/job/us435375ff628992e5458cff3687c4b96d/eaa ## About the Role * Demonstrable service design experience - capturing existing customer journeys and leading the reimagination of future customer journeys via facilitated workshops * Experience identifying how technology can improve customer experience and increase value for money and the documentation of functional technology requirements * Prior experience of Public Sector bidding within Employability, Health, Justice or Contact Centre environments * Proven ability working with key bid team and wider solution workstream stakeholders Individual competencies * Ability to analyse existing services and operating models and design more effective and efficient service models * Highly developed collaboration skills to work across teams internally and externally to deliver solutions * Ability to influence others to adjust behaviours and develop new approaches and delivery models * Exceptional time management skills, delivering priorities to standards and deadlines with a logical and commercial approach * Excellent communication skills, both written and verbal, when interacting with team colleagues and internal/external stakeholders * Meticulous attention to detail, capable of working effectively both on their own and as part of a team * Practical and pragmatic with ability to cut through problems to deliver value for colleagues and the organisation. Travel Requirements * Remote but expected to travel for team meetings, customer meetings and external events EEO Statement ## Description * Understands the industry and gains an appreciation of the business drivers, constraints, and opportunities in that vertical market * Is pro-active with the customer engagement to manage stakeholders, test understanding, refine requirements and develop workable solutions * Fully understands the client business, functional and non-functional requirements * Design and develop high-quality, tailored and costed delivery solutions in collaboration with subject matter experts and operations colleagues to achieve the service users' needs and the customer's objectives * Understand what represents the very best from a service provider in the given sector. 2. Operational Excellence * Leads and manages a matrix solution team to develop an end-to-end solution which is in line with the agreed strategy; meets the customers business objectives and achieves the required affordability target * Develops the high-level design for the service and ensures effective communication to stakeholders * Supports dialogue, co-design and scoping with potential partners and/or suppliers * Understands what the programme will deliver from a business and benefits perspective and to redevelop areas where this is not congruent with the evolving solution * Designs solutions which offer lean and effective processes * Work closely with technical leads to ensure AI and technology is at the heart of our solutions and drives genuine business benefit * Ensure a full understanding of the pricing approach and pricing levers, working with the finance and commercial leads * Re-utilise existing Maximus capabilities wherever possible * Lead solution assurance and support governance prior to submission to the customer * Create bid narrative and act as final editor alongside Bid Director/Business Development Mgr on all written material that forms part of the solution response * Identify and mitigate risks associated with the solution * Support an effective handover to the transition team to implement the solution. * Support a lessons learned exercise on solution development on each opportunity 3. People and Culture * Manages the customer's expectations and understands where Maximus can deliver their requirements using standard offerings where possible. Where a standard offering is not appropriate, oversee the design of bespoke solution elements to meet client requirements * Stakeholder management within bid teams and wider Maximus, aligned to the Solution development * Promote co-operation and facilitate co-ordination of all solution workstreams within the bid to achieve a successful integrated solution which is underwritten and understood by all stakeholders * Build and shape local partnership agreements/subcontractors/partners Key Internal Stakeholders & Relationships * Strategic Deals Director * Head of Tactical Deals * Solution Director * Bid Directors * Business Development Directors/Managers * Commercial Leads * Operations Directors * Growth People Lead * Technology Architects * Growth Delivery Assurance Director Key External Stakeholders & Relationships * Strategic Partners / subcontractors * Client procurement team ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [Your next 10x engineer isn't in your city. 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