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# IT Support Agent

- **Company:** WheelHouse IT
- **Location:** Orlando, FL, United States (Remote available)
- **Salary:** $31,200.0 - $33,280.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Peer-To-Peer (P2P), QuickBooks (Software), Wireless Access Point
- **Published:** September 11, 2026
- **Apply:** https://www.careerjet.com/jobad/us03692eeae9ecb12318dba8e2f7512632

## About the Role

* Passionate about technology with basic technical knowledge
 * Comfortable providing phone support to clients
 * Excellent customer service skills
 * Clear written and verbal communication
 * Capable of working a standard M-F work week (and very occasional nights/weekends)
 * Local to the greater Orlando, FL area

## Description

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email., * Answer incoming calls from clients

 * Resolve simple or fast tickets
 * Create tickets and route calls to a team of technicians
 * Provide application support (Office/Microsoft 365, QuickBooks, etc.)
 * Configure hardware and install common peripheral devices
 * Provide basic network support - configuration of wireless routers and access points
 * Access client systems via RMM tools
 * Conduct peer-to-peer training and shadowing
 * Manage basic logistics and inventory for enterprise-level clients


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