> Markdown version of [/jobs/ext/2851763-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2851763-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Atlanta, GA, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Cloud Computing, Collaborative Software, Microsoft SharePoint, Office365 - **Published:** September 11, 2026 - **Apply:** https://dejobs.org/x/x/9F6E561C2A3245A8ABA7851650CA7356/job/ ## About the Role * Work with external service partners and internal IT colleagues to resolve incidents efficiently, document activity clearly, and identify recurring issues that could be improved through process changes or automation. Requirements * Experience providing desktop or help desk support in a detail-oriented environment, including ticket-based issue management and end-user assistance. * Working knowledge of Windows operating systems, PC setup, software installation, and general hardware troubleshooting. * Familiarity with Active Directory and common user access tasks such as account support, permissions, and basic administrative changes. * Practical experience supporting Microsoft 365 applications and cloud-based collaboration tools. * Strong troubleshooting and analytical skills with the ability to assess issues methodically and deliver effective solutions. * Clear communication skills and a customer-focused approach when assisting both technical and non-technical users. * Ability to manage multiple support requests, prioritize effectively, and work independently while collaborating with broader IT teams and vendors. Technology Doesn't Change the World, People Do.® ## Description Description We are looking for a Help Desk/Desktop Support Analyst to deliver dependable day-to-day technical support for employees in Atlanta, Georgia. In this role, you will help users stay productive by resolving hardware, software, and access issues across office and remote environments. During the first few months, you will build knowledge of internally developed applications and the cloud environment that supports them so you can provide effective front-line assistance and escalate issues appropriately. Responsibilities: * Deliver first- and second-level support for employees by diagnosing technical problems, handling user setup, and restoring access to essential systems and tools. * Assist with Microsoft 365 products and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot, ensuring users can work efficiently across collaboration platforms. * Support internally developed business applications, resolve common issues directly, and route more advanced incidents to the appropriate technical teams when needed. * Prepare, deploy, maintain, and troubleshoot laptops, desktops, monitors, peripherals, and related equipment in line with company standards. * Coordinate technology setup for new hires and manage account, device, and access changes throughout employee onboarding, role changes, and offboarding. * Configure and support workstations for both onsite and remote staff, including desk moves, hardware swaps, and office layout adjustments. * Keep meeting rooms and shared collaboration spaces fully operational by maintaining video conferencing, audio-visual, and presentation technology. * Track IT assets accurately, maintain inventory records, and help ensure equipment is assigned, recovered, and available when required. ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)