> Markdown version of [/jobs/ext/2851994-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2851994-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Safran Usa, Inc. - **Location:** United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, AutoCAD, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/99ce48ed-ab50-49f2-aacb-b818bb55a001/technical-support-engineer ## About the Role This position requires access to information and hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The selected candidate must be a U.S. person or must meet eligibility requirements for access to export-controlled information and hardware. REQUIRED COMPETENCIES - Education / Knowledge / Skills and Abilities * Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience. * Intermediate Level - Microsoft Office: Outlook, Word, Excel, PowerPoint, * Knowledge and experience using AutoCAD or equivalent is preferred * Ability to quickly learn and use internal systems such as TurboDawg and Prime. * Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization. * Experience in Aerospace is a plus. ## Description To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work. * Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue. * Maintains records of requests and the work accomplished to close the issue. * Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production. * Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group. * Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost. * Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts. * Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process. * May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities. * Manages or participates in internal investigations as directed by Quality department and/or management. * Travel required: 5-10%, including internationally. Develops procedures; identifies problems; recommends solutions to fulfill project objectives, informing supervisor promptly. Recommends expenditures. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation. ## Related Videos - [Robots are coming into the wild! 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