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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Software Engineer: ServiceNow & GenAI-Now Assist (HYBRID) - **Company:** State Farm Insurance - **Location:** Bloomington, IL, United States (Remote available) - **Experience:** Expert - **Salary:** $107,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Data Analysis, Cloud Computing, Continuous Integration, Software Design Patterns, DevOps, Python (Programming Language), Operational Data Store, Software Architecture, Cloud Services, Runbook, Salesforce.Com, Software Construction, Software Engineering, Systems Integration, User Environment Management, Enterprise Software Applications, Git, Servicenow - **Published:** September 11, 2026 - **Apply:** https://www.careerjet.com/job/us67a258834f233eaea88ff5963f621e11/eaa ## About the Role * ServiceNow Engineering Expertise - Strong hands-on experience with ServiceNow reporting/analytics, automation, workflows, integrations, Now Assist, Virtual Agent, and related platform capabilities. * Software Engineering & Integration - Strong development skills with Java and/or Python/JavaScript, APIs, enterprise integrations, automation, and reusable solution design. * AI & Automation Engineering - Ability to apply Now Assist, AI Agents, MCP, workflow automation, and intelligent tooling to improve support and operational processes. * Technical Problem Solving - Ability to take an assigned problem, analyze it across multiple technology layers, determine the best technical approach, and deliver a production-ready solution. * Observability & Operational Engineering - Experience using monitoring, telemetry, and operational data to improve the end-user experience, strengthen diagnostics, reduce operational toil, and make software product teams more effective. * Strong analytical and technical problem-solving skills. * Ability to work across multiple technology platforms and independently determine technical approaches for assigned work. * Strong written and verbal communication skills. * Primary engineering focus will include ServiceNow, Client, On-Premises, Salesforce, and Cloud platforms. Additional Skills * Experience with Agile development, DevOps, CI/CD, Git-based development, and Infrastructure as Code. * Understanding of software architecture, design patterns, observability, performance engineering, SRE principles, and ITIL practices. * Strong technical documentation skills including runbooks, troubleshooting guides, architecture diagrams, technical designs, and knowledge articles. ## Description Enterprise Technology (ET) Claims is seeking a Lead Software Engineer to design and implement solutions that improve the end-user experience, increase operational efficiency, reduce manual effort, and help Claims software product teams operate more effectively. This is an exciting opportunity to work across ServiceNow, AI, automation, observability, and other enterprise technologies. The engineer will receive prioritized threads of work and be responsible for taking them from technical analysis and design through development, implementation, and support. A significant focus will include ServiceNow Reporting and Analytics, Now Assist, Virtual Agent, ServiceNow AI Agents, automation, and emerging Model Context Protocol (MCP) capabilities. While ServiceNow will be a major part of the role, this position requires broad software engineering skills and the ability to work across multiple platforms and technologies, including Salesforce and cloud-based environments Some Responsibilities May Include: * Develop solutions that improve the end-to-end user experience, from the workstation and connectivity through the applications and services users rely on. * Build reusable capabilities that improve product-team Run efficiency, reduce operational toil, strengthen diagnostics, and automate repeatable support activities. * Design and develop ServiceNow solutions including reporting, analytics, workflows, integrations, automation, and operational dashboards. * Develop and enhance solutions using Now Assist, Virtual Agent, ServiceNow AI Agents, MCP servers, and other emerging AI capabilities. * Integrate ServiceNow with Salesforce, observability platforms, enterprise applications, cloud services, and on-premises technologies. * Develop APIs, scripts, automation, and software components that support enterprise-scale solutions. * Troubleshoot complex issues across applications, integrations, infrastructure, networks, and client environments. * Take assigned engineering work from design through implementation, documentation, and production support. * Apply DevOps, observability, reliability, and software engineering best practices. * Collaborate with product teams, platform teams, infrastructure teams, support organizations, and business partners. ## Related Videos - [The AI-Native Software Team: How Agents Are Rewriting the SDLC](https://www.wearedevelopers.com/videos/100263-the-ai-native-software-team-how-agents-are-rewriting-the-sdlc) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [3 Key Steps for Optimizing DevOps Workflows](https://www.wearedevelopers.com/videos/962-3-key-steps-for-optimizing-devops-workflows) - [Can This Elephant Dance? IBM Bob and the Future of AI-First Software Development](https://www.wearedevelopers.com/videos/100256-can-this-elephant-dance-ibm-bob-and-the-future-of-ai-first-software-development) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai)