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# Service Desk Technician

- **Company:** Duke University
- **Location:** Durham, NC, United States
- **Salary:** $51,483.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, Desktop Computing, Network Connections, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** September 11, 2026
- **Apply:** https://careers.duke.edu/talentcommunity/apply/1428567200/?locale=en_US

## About the Role

* Bachelor's degree in mathematics, computer science, information technology, or a related computer field; or equivalent technical training/coursework.
 * One year of technical support, or related experience; or an equivalent combination of education and experience.
 * Working knowledge of Windows and macOS operating systems.
 * General knowledge of computer hardware, software, networking, and end-user applications.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Excellent customer service and interpersonal communication skills., * Experience providing technical support in a higher education environment.
 * Experience with incident management or help desk ticketing systems.
 * Experience supporting audio-visual technologies, videoconferencing, or classroom technology.
 * Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.

Other Requirements

 * Ability to lift up to 40 pounds and unpack, shelve, and move desktop computers and peripherals.
 * Ability to work in environments where exposure to dust and mold may occur.
 * Frequent bending, crouching, and stooping required.
 * Occasional evening and weekend work may be required to support projects or system implementations.
 * This position is onsite. The work is performed on-site at a designated Duke University work location.

## Description

The Pratt School of Engineering is seeking a Service Desk Technician to provide technology support for faculty, staff, and students. In this role, you will serve as a key resource for end users by delivering responsive technical support, maintaining computing equipment, and helping ensure a seamless technology experience across the school. You will work directly with a diverse customer base, troubleshoot technical issues, support classroom and meeting technologies, and collaborate with IT professionals across Duke., * Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, peripherals, software applications, and network connectivity for departmental and laboratory environments.

 * Provide technical support and incident resolution for hardware, software, network, and user-access issues while delivering exceptional customer service to faculty, staff, and students.
 * Support technology-enabled classrooms and meeting spaces by assisting with projection systems, videoconferencing, teleconferencing, and other audio-visual technologies.
 * Develop and deliver user training and documentation while helping users understand technology tools, policies, procedures, and best practices.
 * Collaborate with IT partners across Duke University to identify technology solutions, share resources, support projects, and stay informed about emerging technologies and initiatives.


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