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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Administrator / Tier II Support - **Company:** Arcfield, Inc. - **Location:** Brook Park, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Access Network, Active Directory, Backup Devices, Bash Shell, Configuration Management, Software Documentation, Cyber Security, Dynamic Host Configuration Protocol, Linux, File Server, Monitoring of Systems, Hyper-V, Issue Tracking Systems, Python (Programming Language), Linux System Administration, Network Protocols, Password Management, Windows PowerShell, TCP/IP, Virtualization Technology, Network Routers, Firewalls (Computer Science), Usage Tracking, Computer Equipment, Information Technology, Cybercrime, Tenable Nessus, Splunk, User Accounts, Vmware - **Published:** September 11, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9153088/system-administrator-tier-ii-support ## About the Role The ideal candidate is a problem-solver with strong communication skills and a deep understanding of IT operational processes who thrives in a fast-paced environment where they can balance both user support and infrastructure management. The candidate should be able to work independently and/or with minimum guidance., * 2 to 4 years of experience with BS/BA or 0 to 2 years with MS/MA or 8-10 years of experience with HS. * DoD Approved 8570 - IAT Level II (e.g., Sec+, CISSP, etc.) * Must possess an active TS/SCI with a Polygraph. * Ability to work independently * Proficiency with Windows operating systems. * Strong understanding of desktop hardware troubleshooting. * Understanding of information security best practices. * Knowledge of Active Directory, Office administration, and email Exchange systems. * Knowledge of virtualization technologies (e.g., VMware, Hyper-V). * Familiarity with networking protocols (e.g., TCP/IP, DHCP) and hardware (e.g., routers, firewalls, switches). * Exceptional problem-solving, analytical, and multitasking abilities. * Clear and effective written and verbal communication skills, with a service-oriented attitude. * Basic understanding of scripting and automation (PowerShell, Bash, Python). * Basic experience with Linux systems Physical Demands: * Ability to lift and carry IT equipment weighing up to 50 lbs. * Availability for on-call support as needed, including occasional after-hours and weekend support. * Willingness to travel to additional office locations. (travel 10% or less of time) Desired Skills and Competencies: * Experience with Linux system administration. * Experience with Microsoft On-Premise Software Center Configuration Management * Experience with Splunk and Tenable Nessus * Experience with NIST 800-53 security controls ## Description System Administrator / Tier II Support is a hybrid role that blends technical support for end-users and the administration of IT systems. This position is responsible for ensuring smooth day-to-day operation of IT services, providing frontline technical support to end-users, and managing the organization's IT infrastructure. The individual will troubleshoot technical issues, perform routine maintenance, and implement system upgrades to ensure optimal performance and security., * Serve as a point of contact for IT support requests, responding to incoming inquiries via phone, email, ticketing system, or in person. * Maintain a positive customer-service approach to problem-solving and issue resolution. * Educate and train end-users on basic technology tasks such as password management, data backup, and software usage. * Install, maintain, and support a secure Microsoft Windows and Linux network * Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, and printers. * Provide onboarding support, including setting up and configuring devices, user accounts, and email systems for new employees. * Document help desk tickets, issue resolutions, and repetitive problems to enable efficient troubleshooting and to inform future preventative measures. * Work with internal teams and external vendors to implement new IT initiatives, projects, or solutions. * Perform scheduled backups on systems. * Maintain inventory of hardware and software assets. * Maintain file servers, firewalls, network access, security monitoring systems and system documentation as required. * Manage Active Directory, group policies, and user accounts, ensuring appropriate access permissions. * Ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. * Monitor and respond to security vulnerabilities or incidents, ensuring systems are protected from breaches or cyber threats. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)