> Markdown version of [/jobs/ext/2853094-sap-is-u-fica-expert-resource](https://www.wearedevelopers.com/jobs/ext/2853094-sap-is-u-fica-expert-resource). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP IS-U/FICA Expert Resource - **Company:** CENTSTONE SERVICES LLC - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** SAP Cloud, Business Process Modeling, Information Systems, System Configuration, SAP (Applications), SAP IS-U, Performance Monitor, SAP S/4HANA, Data Management - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/a0410762-c9d4-4e30-adf6-e51e4c4ba99d/sap-isu-fica-expert ## About the Role * Bachelor's degree in Business Administration, Information Systems, Finance, or a related field. * At least 10 years of progressively responsible experience supporting SAP IS-U or FICA modules, preferably in a utilities or public-sector environment. * Experience with SAP payment processing, dunning, and reconciliation functions. * Strong analytical, troubleshooting, and documentation skills. * Experience with SAP S/4HANA Utilities or SAP Cloud solutions. * Knowledge of public-sector utility billing operations and customer financial processes. * Familiarity with business process design and system configuration best practices. ## Description The city has a requirement for an SAP IS-U/FICA resource that can provide functional and technical support for the City's SAP-based utility billing, customer service, and finance operations. This position plays a key role in maintaining the integrity and performance of SAP IS-U modules supporting billing, invoicing, collections, and customer financial management processes. The analyst collaborates with cross-functional teams to resolve complex issues, implement process improvements, and support ongoing service delivery for utility customers., New Services and Customer Support * Support business processes for new service setup, service notifications, and sales order creation. * Prepare customer estimates, invoices, and credit memos within SAP. * Configure and maintain variant materials and related service workflows. * Coordinate with customer service staff to ensure timely and accurate service activation and billing. IS-U FICA (Contract Accounts Receivable and Payable) * Manage payment processing activities, including payment lots, payment runs, and bank reconciliations. * Administer refunds, returned payments, and clarification cases. * Oversee dunning and collections processes in compliance with financial policies. * Maintain security deposit records and clearing control functionality. * Reconcile FICA and General Ledger balances, identifying and resolving discrepancies. IS-U Billing and Invoicing * Support collective account billing and invoicing activities. * Perform leak adjustment processing and unbilled revenue reporting. * Monitor and maintain accurate billing data to ensure financial accuracy and customer satisfaction. Device Management & Enterprise Asset Management (EAM) * Manage technical master data related to meters and devices. * Generate and analyze CWA (Consumption Within Active Year) reports. * Perform notification and work order analysis for new service installations. Workflow and Reporting * Support and optimize SAP workflows for refund processing and move-in/move-out activities. * Develop and maintain reports for operational and performance monitoring. ## Related Videos - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Beyond GPT: Building Unified GenAI Platforms for the Enterprise of Tomorrow](https://www.wearedevelopers.com/videos/1525-beyond-gpt-building-unified-genai-platforms-for-the-enterprise-of-tomorrow) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Robots are coming into the wild! 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