> Markdown version of [/jobs/ext/2853538-technical-support-manager](https://www.wearedevelopers.com/jobs/ext/2853538-technical-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Manager

- **Company:** Dassault Falcon Jet
- **Location:** United States
- **Experience:** Expert
- **Salary:** $125,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases
- **Published:** September 11, 2026
- **Apply:** https://www.thejobnetwork.com/job/351523a4-498e-4510-815d-3075c4e29d58/business-aviation-field-technical-representative

## About the Role

* Experience: Minimum of 5 years in business jet maintenance or in depth avionics knowledge of troubleshooting experience on Falcon EASy aircraft).
 * Certification: Valid FAA Airframe and Powerplant Certificates (or equivalent).
 * Communication: Excellent verbal and written skills.Tech Savvy: Proficiency with MS Office Suite (Word, Excel, Outlook, databases).
 * Education: Two years of college education (or equivalent).
 * Flexible: Ability to adapt personal schedules.
 * Customer Service: Strong orientation towards customer service.
 * Driver's License: Valid automobile driver's license.
 * Independent and Team Player: Ability to operate solo and as part of a remote team.
 * Travel-Ready: Willingness to travel domestically and internationally as needed.

Desired Qualifications:

 * Pilot's License
 * FAA Inspection Authorization
 * Avionics Experience
 * Teaching/Instructor Experience

## Description

* Maintain clear communication and liaise with customers in your region.
 * Provide technical assistance during and after hours, including weekends.
 * Help customers identify and recommend corrective actions for aircraft discrepancies.
 * Supply requested technical information or engineering dispositions.
 * Work internally with specialists to deliver accurate and timely customer information.
 * Provide onsite or remote AOG support following established protocols.
 * Offer informal training to customers and Authorized Service Centers.
 * Suggest improvements to enhance aircraft operation, reliability, and safety.
 * Record issues and activities promptly as per company policy.
 * Actively engage in Maintenance and Operation seminars.
 * Follow the "No Pass On" policy of Technical Support.
 * Complete surveys, expense reports, and incident reports on time.
 * Share technical information at company events with current and prospective operators.
 * Provide onsite support for Incident/Accident investigations.
 * Stay up-to-date with regular training sponsored by Dassault.
 * Periodically assist with Command Center phone coverage.
 * Report discrepancies in company manuals and recommend improvements.


## Related Videos

- [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)