> Markdown version of [/jobs/ext/2853727-nih-executive-support-service-desktop-engineer](https://www.wearedevelopers.com/jobs/ext/2853727-nih-executive-support-service-desktop-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NIH Executive Support Service Desktop Engineer - **Company:** Key Concepts Knowledgebase LLC - **Location:** United States - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Desktop Computing, Network Security, Software Requirements Analysis, Wi-Fi Technology, Network Routers, Test Scripts, Hardware Asset Management, Network Server - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/18216e95-a85c-4e17-a789-804e2c919d5e/nih-executive-support-service-desktop-engineer-level-ii ## About the Role Knowledge, Skills and Abilities: * Must be detail-oriented, organized, and can work under tight deadlines. * Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices. * Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures. * Must have excellent analytical skills in troubleshooting IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge. * Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration. * Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration. * Must be able to learn installation procedures and best practices for special systems via training or direction from engineering. * Must have a comprehensive knowledge of MacOS IT hardware devices and software and working knowledge of new more complex devices. * Must have excellent analytical skills in troubleshooting MacOS IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge. * Must understand how to configure MacOS IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration. ## Description Key Concepts Knowledgebase, LLC., is seeking a ESS Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner. The ESSDesktop Engineer (Level II) responsibilities are as follows: * Configure, troubleshoot and install various IT hardware and applications such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control systems any other application once given the necessary procedures and authorization. * Analyze existing requirements and prepare for hardware acquisitions. * Develop installation schedules, prepare, create and test installation packages. * Prepare documentation for configuration changes and supporting test reports. * Develop training for site personnel in the use of equipment in collaboration with the training manager. * Coordinate post installation operations and maintenance support. * Keep track of all hardware inventory and provide weekly reports on status of all Hardware inventory stock. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Are Classical Automation Frameworks Dead? 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