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# Product Support Engineer

- **Company:** OPW
- **Location:** United States
- **Contract:** Internship / Graduate position
- **Skills:** 3d Models, Autodesk Inventor, Databases
- **Published:** September 11, 2026
- **Apply:** https://www.thejobnetwork.com/job/6b805d7d-8bdf-4625-9d93-a9fca65bd0f1/product-support-engineer

## About the Role

* Bachelor's degree in mechanical engineering.
 * 0-4 years of experience in regulated manufacturing field.
 * Engineering internship a plus.
 * Understanding of mechanical systems, sealing technologies, and pressure vessel/valve design fundamentals.
 * Experience conducting root cause analysis (8D, 5-Why, Fishbone, etc.).
 * Experience with 3D CAD, preferred experience with AutoCAD Inventor.
 * Ability to interpret engineering drawings, specifications, and industry standards.
 * Strong written and verbal communication skills.
 * Ability to travel as needed for customer or field support.

## Description

The Product Support Engineer serves as a technical subject matter expert for LPG and NH valve products, supporting customers, distributors, sales teams, and internal operations. This role bridges engineering, manufacturing, quality, and commercial teams to ensure product performance, compliance, and customer satisfaction.

What You'll Do

 * Develop and execute engineering change orders within PLM database.
 * Investigate product performance issues, conduct root cause analysis, and develop corrective actions.
 * Support New Product Development (NDP) & New Product Introduction (NPI) efforts including validation testing and technical training.
 * Execute product improvements and design changes based on voice of customer.
 * Participate in Continuous Improvement activities through Gemba walks, root cause analysis, and other cost saving initiatives.
 * Contribute to cost reduction and VAVE initiatives.
 * Support on-site troubleshooting as required.
 * Serve on a team of product experts for pressure relief valves, internal valves, excess flow valves, and related LPG/NH components.
 * Assist with custom configurations and application-specific solutions.
 * Support development and maintenance of technical documentation including product manuals, installation guides, and technical bulletins.
 * Maintain item database in ERP for production support.
 * Ensure products meet applicable standards and certifications (e.g., ASME, UL, DOT, NFPA, ANSI as applicable).
 * Support audits and certification activities as needed.
 * Monitor industry trends and evolving regulations impacting LPG and NH equipment.
 * Contribute to knowledge base development and internal technical training resources.


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