> Markdown version of [/jobs/ext/2854160-voip-engineer](https://www.wearedevelopers.com/jobs/ext/2854160-voip-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VoIP Engineer - **Company:** ScienceJobs.Org - **Location:** Boston, MA, United States - **Contract:** Temporary contract - **Skills:** VoIP, Public Switched Telephone Networks, Migration Manager, Systems Integration, Information Technology, Integration Frameworks, Cisco - **Published:** September 11, 2026 - **Apply:** https://sciencejobs.org/job/job/apply?id=7370356 ## About the Role Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role. * Minimum of two years' post-secondary education or relevant work experience, The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. * Knowledge of configuration and maintenance of IT infrastructure systems within an enterprise environment * Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor Certificates and Licenses: * Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred ## Description Serve as the technical lead for the migration from Cisco Dedicated Instance (DI) to Cisco Multi-Tenant (MT), ensuring the new environment is designed, configured, and deployed using enterprise standards while maintaining service continuity and preparing the engineering team to independently support the MT platform after migration., * Expert-level knowledge of both Cisco Dedicated Instance (DI) and Cisco Multi-Tenant (MT) architectures. * Analyze existing DI configurations and identify how services, features, and integrations translate into the MT environment. * Document configuration differences, feature gaps, limitations, and opportunities between DI and MT. * Evaluate current enterprise voice architecture and recommend modernization where appropriate. Migration Planning * Lead technical planning for migration from DI to MT. * Identify compatibility issues and develop mitigation strategies before migration. * Define migration standards, templates, and configuration methodologies. * Create migration runbooks, engineering procedures, rollback plans, and validation checklists. * Coordinate migration activities with project management, vendors, application teams, and business stakeholders. Enterprise Configuration & Design * Recommend Organization-wide configuration standards * Recommend appropriate location-based configurations * Ensure designs align with Cisco best practices and Harvard policies, standards and governance. Configuration & Engineering * Build, configure, test, and validate MT environments. * Validate interoperability with: + PSTN connectivity + SIP trunks + Contact Center + Emergency services + Third-party integrations + End-user devices * Troubleshoot complex migration issues and lead root cause analysis. Technical Decision recommendations: * Provide technical recommendations on: + Feature compatibility + Licensing impacts + Administrative permissions + Operational supportability + Security implications + User experience improvements * Balance enterprise standards with business unit-specific operational needs. Documentation & Standards * Create and maintain: + Engineering standards + Configuration standards + Design guides + Operational procedures + Support documentation + Knowledge base articles + Migration and Operational playbooks * Ensure documentation reflects the MT operational model. Knowledge Transfer & Staff Development * Act as the subject matter expert for Cisco MT architecture. * Develop structured training materials for engineering and operations staff. * Conduct workshops, demonstrations, and hands-on training sessions. * Mentor engineers on: + MT architecture + Administration + Troubleshooting + Configuration standards + Best practices * Build internal expertise to ensure the organization can independently operate and support the MT environment after migration. * Promote continuous learning and skill development within the engineering team. Operational Readiness * Develop operational support procedures for post-migration service management. * Establish monitoring, alerting, and health validation processes. * Assist in defining support tiers, escalation paths, and operational responsibilities. * Participate in post-migration stabilization and continuous improvement initiatives. Desired Outcomes * Successful migration from Cisco DI to MT with minimal business disruption. * Consistent enterprise-wide voice architecture and configuration standards. * Clear governance for configuration, permissions, and administration. * Well-documented operational procedures and engineering standards. * Engineering staff are fully trained and capable of independently supporting the Cisco Multi-Tenant platform. * A scalable, supportable, and modern voice environment aligned with enterprise business objectives and Cisco best practices. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [A Developer's Framework for Any Tool Migration](https://www.wearedevelopers.com/videos/2035-a-developer-s-framework-for-any-tool-migration) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Tomorrow's cloud data platforms - fully managed database-as-a-service (DBaaS)](https://www.wearedevelopers.com/videos/254-tomorrow-s-cloud-data-platforms-fully-managed-database-as-a-service-dbaas) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)