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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Job DescriptionHelp Desk Specialist - **Company:** Navitas Business Consulting Inc - **Location:** Baltimore, MD, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Client Server Models, Information Systems, Computer Maintenance, Computer Networks, Modems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Servers, Windows Servers, Networking Cables, Network Connections, Open Systems Interconnection (OSI), Windows PowerShell, Server Administration, TCP/IP, Enterprise Software Applications, Computer Equipment, Information Technology, Hardware Infrastructure, Communication Devices, Network Server, User Accounts - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/a5cf0004-002a-4bfb-9a52-b47644c176d2/-help-desk-specialist-baltimore-md ## About the Role * Bachelor's degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or related technical discipline required. * 3+ years of equivalent experience in a related technical field may be substituted in lieu of degree requirements. * 5+ years of experience within a business IT environment supporting PC hardware, enterprise applications, or client/server environments. * 5+ years of comprehensive experience supporting PC operating systems including Windows environments and Help Desk operations. * 5+ years administering large-scale Active Directory environments. * 3+ years managing server hardware and software utilizing Microsoft Server operating systems. * 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment. * Strong knowledge of: + Networking concepts + OSI/OST model + TCP/IP + DNS + DHCP + Active Directory + User, computer, and group administration + Active Directory replication + Server administration + Hardware troubleshooting and repair + Windows Server operating systems * Demonstrated ability to communicate effectively both orally and in writing. * Strong customer service orientation with the ability to support users in fast-paced enterprise environments. Set yourself apart: * Microsoft certifications such as: + Microsoft Certified: Windows Server Hybrid Administrator Associate + Microsoft Certified Systems Administrator (MCSA) + Microsoft Certified Solutions Associate/Expert (MCSA/MCSE) * Experience supporting Maryland State Government or other public sector enterprise environments preferred. * Familiarity with ITIL processes, service management frameworks, and enterprise ticketing systems. * Experience supporting enterprise security compliance, endpoint management, and infrastructure modernization initiatives. * Knowledge of scripting and automation technologies including PowerShell or related tools preferred. ## Description Navitas is seeking a skilled Help Desk Specialist to provide technical support and end-user assistance within a large-scale enterprise IT environment supporting the Maryland Department of Health (MDH). This individual will serve as the first point of contact for troubleshooting desktop hardware, software, printer, server, and network-related issues while supporting enterprise systems, infrastructure operations, and Help Desk services. The ideal candidate will possess strong experience supporting Microsoft Windows environments, Active Directory administration, server management, and customer-focused Help Desk operations. This role requires excellent communication skills, technical troubleshooting expertise, and the ability to provide responsive and effective technical support within a fast-paced enterprise environment. Responsibilities will include but are not limited to: * Provide telephone, remote, and in-person technical support for desktop systems, enterprise applications, network connectivity, and end-user technology issues. * Serve as the initial point of contact for troubleshooting PC hardware, software, printer, server, and network-related problems. * Install, configure, maintain, troubleshoot, and repair network software, servers, operating systems, and network utilities to minimize user downtime and maintain operational continuity. * Maintain enterprise systems in compliance with Maryland Department of Health (MDH), Office of Enterprise Technology (OET), and Maryland Department of Information Technology (DoIT) security standards, policies, and best practices. * Create and deploy scripts, automation solutions, and technical processes to improve operational efficiency and streamline support activities. * Administer and maintain Active Directory environments including user accounts, group policies, organizational units, permissions, replication, and enterprise directory services. * Configure, install, maintain, troubleshoot, and repair enterprise hardware and communication equipment including: + Servers + Switches + Hubs + Modems + Printers + Fax equipment + Network cabling + Presentation systems + Video conferencing equipment + Specialized digital devices * Respond to Help Desk and Service Desk requests while documenting troubleshooting activities, resolutions, installation procedures, and user support activities. * Adhere to established Service Level Agreements (SLAs), operational procedures, and customer support standards. * Consult with users and stakeholders to identify technical requirements and recommend effective hardware, software, and infrastructure solutions. * Prepare and maintain technical documentation, installation procedures, support materials, inventory records, and user support documentation. * Maintain centralized inventory and asset management records for enterprise hardware, software, and user technology resources. * Support server administration, infrastructure operations, hardware maintenance, and enterprise technology deployments. * Collaborate with infrastructure, networking, security, and application support teams to resolve operational and technical issues. * Provide end-user training, technical guidance, and operational support as needed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)