> Markdown version of [/jobs/ext/2855137-it-help-desk-support-specialist](https://www.wearedevelopers.com/jobs/ext/2855137-it-help-desk-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support Specialist - **Company:** Prototype IT - **Location:** Frisco, TX, United States - **Experience:** Experienced - **Salary:** $135,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Apple Mac Systems, System Configuration, IT Management, Microsoft Office, Network Connections, Remote Desktop Services, Software Engineering, Information Technology - **Published:** September 11, 2026 - **Apply:** https://www.careerjet.com/jobad/usb7f3fc0cc44b0ce7ab1c616f8f8d711f ## About the Role prototype:IT is seeking an IT Help Desk Support Specialist who is a problem-solver with a desire to grow their IT knowledge in a challenging and fast-paced environment. You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems. Requirements: * Minimum of 2 years' experience in a technical support role. * A degree in Information Technology, Computer Science, or equivalent experience. * Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support. * Excellent communication skills, both written and verbal. * Ability to work effectively with users at all levels of the organization. * Strong problem-solving skills and ability to think creatively to find solutions. * Ability to work independently and as part of a team. * IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus. ## Description * Provide remote technical assistance to clients who are experiencing software or hardware issues. * Respond to IT-related incidents and requests in a timely and efficient manner. * Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems. * Escalate complex technical issues to appropriate IT staff as needed. * Assist with installing and configuring software and hardware for employees. * Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities. * Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system. * Contribute to the development and maintenance of IT documentation and procedures. * Keep up-to-date with emerging trends and technologies in IT support. * Assist with on-site appointments as needed to support business and client needs. * Approach all encounters with customers and fellow employees in a friendly, service-oriented manner. * Maintain compliance with prototype:IT standards, including regular attendance, grooming, and security guidelines. About Prototype:IT: prototype:IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, TX. Founded in 2005, prototype:IT has been delivering custom IT management services to a growing number of clients throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business. Why prototype:IT? At prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking. Check out how we how we "CHALK IT Up"! Powered by JazzHR, Job Title: IT Client Success Site Support Specialist - Contract Worker Location: Frisco, TX (in-office presence required) Schedule: Monday-Friday, 9:00 AM-5:00 PM About the Rol… + 1 day ago + Apply easily, Job Title: IT Client Success Site Support Specialist - Contract Worker Location: Frisco, TX (in-office presence required) Schedule: Monday-Friday, 9:00 AM-5:00 PM About the Rol… + 6 days ago + Apply easily + ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)