> Markdown version of [/jobs/ext/2855140-pc-renewal-operations-lead-analyst](https://www.wearedevelopers.com/jobs/ext/2855140-pc-renewal-operations-lead-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PC Renewal Operations Lead Analyst - **Company:** Ford Motor Company - **Location:** Dearborn, MI, United States - **Experience:** Expert - **Salary:** $99,100.0 - $166,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Enterprise Software Applications, Computer Network Operations, Information Technology, Servicenow - **Published:** September 11, 2026 - **Apply:** https://www.careerjet.com/job/usfaa0c6820b51c67b8f9f4b0dd81c3ad4/eaa ## About the Role * Bachelor's degree or a combo of education and experience. * 3+ years of operating in a structured, fast-paced, process-driven environment (e.g., SLA-based delivery, supply chain operations, asset lifecycle, or service operations). * 3+ years working with suppliers or service providers, including defining performance expectations and driving measurable outcomes. * Excellent communication, analytical, problem-solving, and planning skills. * Ability to work effectively both independently and as part of a team. * Results-oriented, self-motivated professional with strong follow-through. * Strong prioritization, time management, and self-organization skills. Even better, you may have.... * Project management experience. * Basic knowledge of UAT and DEV testing environment and Business Requirements Gathering. * Basic knowledge of IT Asset Management processes and systems. * Familiarity with Incident and Request Management System tools. * Broad business awareness, with sensitivity to organizational and skill-team-based requirements. * A proven track record of delivering measurable operational outcomes in Operations, Service Management and Asset Lifecycle Management paired with strong customer service experience. ## Description Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. In this position... This role is for a builder and an operator capable of taking complex asset lifecycle processes and driving improvements in speed, accuracy, compliance, and customer experience. The Team Lead will work closely with the program's global managed service provider and other Ford Enterprise Technology teams to ensure services are executed effectively and consistently., * Track active PC assets currently in service as well as assets classified as inventory on hand. * Create reports out of ServiceNow and other platforms * Process ServiceNow request tickets to fulfill PC requests, and lead daily work distribution * Resolve customer reported issues and mitigate escalation risk by driving issues to closure. * Identify and promote process improvement opportunities; optimize planning, scheduling, and delivery processes associated with PC requests and deployments. * Coordinate changes to PC Renewal or Global Service Desk processes to positively impact operational metrics. * Report monthly operations using Microsoft Office applications, particularly PowerPoint and Excel. * Coordinate security and compliance controls procedures., Role Overview: The Senior Provider Network Operations Analyst serves as a subject matter expert within Provider Network Operations and is responsible for operational accuracy, regu… + 7 days ago ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)