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# Application Support Engineer

- **Company:** Applications Support Group
- **Location:** Belgium (Remote available)
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Hardware Design, Application Data, Information Technology, GNSS
- **Published:** September 12, 2026
- **Apply:** https://startup.jobs/vacancy-application-support-engineer-leuven-septentrio-10027202

## About the Role

* You hold a master's or technical bachelor's degree in electronics, computer science, geomatics or equivalent.
 * You are tech-savvy, with a strong understanding of software and hardware integration.
 * You have an analytical mind, capable of diving deep into data analysis.

Personal Skills

 * You are a team player with a customer-oriented attitude and great interpersonal skills.
 * Clear communication is key.
 * You are a proactive problem solver who takes ownership of technical issues and creates resources for self-help.
 * Willingness to travel approximately 5-10%
 * Proficiency in English is a must.
 * Additional languages are a plus and will set you apart.

## Description

* Own and drive the resolution of complex customer issues, working closely with Engineering, Product Management, and Operations in a quick and efficient manner.
 * Solve complex technical puzzles through data analysis, troubleshooting, and issue replication.
 * Leverage AI and automation to improve technical documentation, knowledge sharing, data analysis, and support tools.
 * Provide technical guidance and product training to customers, partners, and internal teams when needed.
 * Equip our Field Application Engineers (FAEs) with the knowledge they need to excel.

Application Engineering

 * Perform benchmarking and performance assessments of GNSS and GNSS/INS solutions in representative customer environments.
 * Analyze application data and competitive solutions to provide insights into performance, usability, and robustness.
 * Support validation activities, field testing, and technical investigations.

Product Improvement

 * Work closely with Product Management and Engineering, providing customer feedback and application insights to influence product development.
 * Support prototype evaluations and early customer engagements for new products and features.
 * Contribute to the continuous improvement of our products, support processes, and technical infrastructure.

Customer Engagement

 * Support key customer opportunities and design-ins by providing advanced technical and application expertise.
 * Engage directly with selected customers to understand their challenges and help them get the most out of Septentrio technology.


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