> Markdown version of [/jobs/ext/2855433-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2855433-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Approach Cyber - **Location:** Ottignies-Louvain-la-Neuve, Belgium (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Azure, Bash Shell, Computerized Maintenance Management Systems, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Identity and Access Management, Networking Basics, Network Connections, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Network Switches, Scripting, ServiceNow IT Service Management, Peripherals, Information Technology, Gsuite, Zendesk, Servicenow - **Published:** September 12, 2026 - **Apply:** https://www.adzuna.be/details/5879867396 ## About the Role * Minimum 2 years of experience in an IT Helpdesk / Technical Support role, OR a Bachelor's degree in Information Technology (or related field). * Above all, a strong drive and motivation to grow within the IT field Technical Knowledge * Proficiency with Windows 10/11 * Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive). * Experience with Google Workspace is a plus. * Familiarity with Active Directory, Entra ID (Azure AD), or identity management tools. * Basic understanding of network fundamentals (TCP/IP, DHCP, DNS, Wi-Fi troubleshooting). Hands-on experience with firewall management and network traffic filtering (familiarity with gateway firewalls like AXS Guard or Unifi is a significant advantage). Languages * French: Fluent written and spoken communication skills (required for daily user support). * English: Daily professional use to handle technical documentation, systems, and internal communication. * Dutch: Dutch language skills are considered a strong plus. Process & tools * Hands-on experience with IT Service Management (ITSM) ticketing tools (e.g., Jira Service Desk, ServiceNow, Freshdesk) and asset management software. Human skills * Exceptional communication and interpersonal skills with a patient, service-oriented mindset. * Ability to translate technical jargon into simple terms for non-technical users. Preferred qualifications * Certification for Azure or Google environments * Basic scripting skills (PowerShell or Bash) for routine task automation. * BE/EU Secret accreditation is a plus ## Description We uniquely combine strategic advisory, offensive and defensive expertise, SOC operations, and product engineering with the sovereign AXS Guard© managed security platform. This end-to-end model is what sets us apart: we don't just advise, we build, operate, and continuously improve, grounded in real incidents and real operational experience. Local. Complete. Pragmatic. In this context, we are looking for a proactive, client-oriented IT Support Specialist to join our growing IT team. In this role, you will be the first point of contact for internal colleagues, helping them navigate our IT landscape, troubleshooting daily technical issues, and ensuring seamless onboarding for new hires. You will manage our hardware lifecycle and keep our ticketing queue running smoothly. °°Your key responsibilities°° * User onboarding & system setup: Prepare, configure, and deploy workstations (laptops/desktops, peripherals, mobile devices) for new hires. Conduct initial IT walkthroughs to help new team members get acquainted with our software, security protocols, and internal systems. * Helpdesk & ticket management: Monitor, prioritize, and resolve incoming technical support requests via our IT ticketing queue in a timely manner, providing clear communication throughout the process. * Hardware & asset management: Maintain accurate inventory records for all PC assets, peripherals, and software licenses. Track check-ins, check-outs, repairs, and hardware decommissioning. * General IT & workplace support: Troubleshoot day-to-day hardware, software, network connectivity, and operating system (Windows/macOS/Linux) issues. * Peripherals maintenance: Oversee office hardware including multifunction printers, conference room AV systems, network switches, and local desk setups * Documentation & knowledge sharing: Create and update user-facing guides and internal IT documentation to promote self-service and improve team efficiency. * IT project support & migrations: Hands-on participation and eager assistance in complex IT system, cloud, or infrastructure migrations alongside senior team members., * Benefit from an attractive salary package, including a full range of benefits : * A CDI contract * A mobility budget or company car * A competitive group insurance including pension fund, death, and disability coverage, * An attractive complementary insurance for non-work-related accident and loss of salary in case of sickness, company fully supported contribution * 32 days holiday/year (on a fulltime equivalent basis) * A flexible home working policy * Other fringe benefits (meal vouchers, eco vouchers, …) * Fun company events, exclusive team experiences * Contribute to a safer, fairer world for data subjects and citizens, ensure the serenity of great businesses and essential public institutions * Live your values daily in a dynamic, fun and multicultural working environment. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)