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# Technical Support Engineer

- **Company:** Packsize
- **Location:** Amsterdam, Netherlands
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Databases, Online Databases, Software Engineering
- **Published:** September 12, 2026
- **Apply:** https://startup.jobs/technical-support-engineer-yrh-packsize-llc-10024613

## About the Role

* Fluent in English (spoken and written)

 * 3-5 years of hands-on technical support experience.

 * Proven ability in diagnosing, solving, and implementing solutions for mechanical/software issues.

 * Strong remote troubleshooting skills.

 * Excellent communication and de-escalation skills.

 * Highly organized, analytical, and dependable, with strong time management.

 * Comfortable in high-paced, high-technology environments.

 * Customer-focused mindset with the ability to train and motivate users.

Nice to Have

 * BS/BA in a relevant discipline.

 * Fluent in Spanish, Dutch, German, or another European language (written and spoken)

 * Networking or IT support experience.

 * Experience in electrical engineering and troubleshooting.

 * Experience with supporting customers in the field.
 * Experience building and maintaining knowledge bases or support documentation.

Opportunity & Inclusion at Packsize

## Description

Packsize is looking for a motivated and technically skilled Technical Support Engineer (TSE) to provide world-class support to our customers across Europe. As a TSE, you will be the first point of contact for technical issues, balancing problem-solving expertise with outstanding customer service. You will join a diverse, multicultural team focused on innovation, collaboration, and delivering exceptional support.

This role is perfect for someone who enjoys working with technology, solving problems creatively, and helping customers succeed. Full training on our equipment and systems will be provided.

What You'll Do

 * Respond to inbound support calls and emails, troubleshooting issues with a balance of technical skill and customer empathy.

 * Determine whether problems can be resolved remotely or require on-site intervention.

 * Support field service engineers by providing guidance, resources, and technical expertise.

 * Maintain and enhance the solutions database to improve troubleshooting efficiency and support knowledge sharing.

 * Diagnose complex mechanical, software, and system issues with minimal information.

 * Train customers on machinery use and lean principles to enhance their experience.

 * Document support activities and updates in the CRM and online database system in a timely manner.


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