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# Cloud

- **Company:** Genesys
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Genesys, Large Language Models, Generative AI, Backend
- **Published:** September 12, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

Buscamos un/a Genesys Cloud Engineer / Specialist con experiencia en entornos de Contact Center , automatización de procesos de atención al cliente y soluciones de IA conversacional .
Modalidad: principalmente remoto, con reuniones presenciales puntuales en Madrid., + Al menos 3 años de experiencia profesional .

 + Experiencia sólida trabajando con Genesys Cloud en entornos de Contact Center .
 + Experiencia en automatización de procesos de atención al cliente.
 + Experiencia en la construcción o implementación de agentes de IA en Genesys Cloud .
 + Experiencia con Genesys Dialog Engine y/o Genesys Virtual Agent .
 + Experiencia realizando integraciones mediante Genesys Data Actions .
 + Conocimientos generales de IA, LLMs e IA Generativa .
 + Formación en FP, CFGS, Grado universitario o equivalente., + Técnico
 + Recepciónista
 + Administrador
 + Ventas
 + Enfermero
 + Limpieza
 + Mantenimiento
 + Telefonista
 + Compras
 + Recursos humanos

Tipo de trabajo

 + Desde casa
 + Estudiantes
 + Online
 + Trabajos Verticales
 + En inglés
 + Teletrabajo
 + Media jornada

## Description

+ Diseñar y automatizar procesos de atención al cliente sobre Genesys Cloud .
 + Desarrollar e implementar agentes de IA y soluciones conversacionales dentro de Genesys Cloud.
 + Trabajar con Genesys Dialog Engine y/o Genesys Virtual Agent .
 + Configurar integraciones mediante Genesys Data Actions con sistemas externos, como CRM, servicios backend y APIs.
 + Participar en iniciativas relacionadas con IA, LLMs e IA Generativa aplicadas al Contact Center., Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies., Alemania Australia Austria Bélgica Brasil Canadá España Estados Unidos Francia India Italia México Nueva Zelanda Holanda Polonia Reino Unido Singapur Sudáfrica Suiza


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