> Markdown version of [/jobs/ext/2856714-support-engineer](https://www.wearedevelopers.com/jobs/ext/2856714-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Atos View All - **Location:** Watford, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, IMac, Desktop Computing, Microsoft Exchange Server, Microsoft Office, System Center Configuration Manager, Windows Servers, Windows PowerShell, Wireless Networks, Microsoft Deployment Toolkit, Microsoft InTune, Deployment Automation, Laptops, Servicenow - **Published:** September 12, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb63d202e5b23f1ef406d7aad7b7446feb/eaa ## About the Role * Experienced in working in a team-oriented, collaborative and customer-facing environment. * Excellent customer service, written and oral skills * Ability to manage and execute multiple high-priority tasks in a fast-paced highly technical IT environment * Maintain user self-help, technical and procedural documentation * Knowledge of Service Now; knowledge of various operating systems such as Windows 10 /11 * Knowledge of end user hardware (laptops, desktops, mobile phones) * General understanding of Windows Server architecture & roles (nice to have) * Understanding principles and terminology of networking * Experience and working knowledge in Microsoft Active Directory Domains. * Knowledge and demonstrated experience with the management and support of Microsoft Exchange, Office, Office 365, Teams, SCCM, Intune and other common tools * Knowledge of wireless networking components and terminology; knowledge of Microsoft Deployment Toolkit / Automated Deployments / PXE * Knowledge of PowerShell; Understanding of ITIL processes ## Description As an Onsite Support Engineer, you will provide hands-on and remote IT support across multiple customer campus and remote locations, ensuring high-quality service delivery and resolution of technical issues within agreed SLA targets., * Ensure end users are provided efficient and timely second level BAU support daily * Responsible for meeting operational Service Level Agreements * Liaise with Service Management and other IT teams to ensure business continuity, providing "smart hands" whenever necessary * Perform other duties and responsibilities as required by Desktop Operations Manager to ensure smooth running of the business * Solve problems related to On Site Services responsibilities * Ensure compliance and adherence to various security measures implemented on the Customer Site, account and within ATOS * Monitor Service Now queues for Incidents, Request, Changes & Problems - ensure that tickets are updated in full compliance with ticket handling standards * Project a positive and professional attitude of Digital Workplace teams * Maintain competency and enhance professional growth and development through continuous learning & education * Attendance of technical meetings where required * Assess and implement installations, moves, additions, changes and decommissions / disposal (IMAC/D) * Work with projects when required as time allows, and report back with time spent on different WBS codes to recover the costs * Resolve problem situations in a professional manner; support / Repair / Replace any hardware as needed; asset management of the business's IT kit ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)