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# IT Support Officer

- **Company:** Clear IT Recruitment Ltd
- **Location:** Croydon, UK
- **Salary:** £25,000.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, User Accounts
- **Published:** September 12, 2026
- **Apply:** http://www.clearitrecruitment.co.uk/vacancies/it-support-officer-5440/

## About the Role

* At least 1 year in 1st or 2nd line desktop and phone support, including hardware and basic networks.
 * A customer-first mindset with the ability to connect with and support users at all levels.
 * You enjoy troubleshooting and can break down technical issues into clear, manageable steps.
 * Strong written and verbal communication skills, especially when creating user guides, SOPs, and knowledge base updates.
 * Ability to maintain the helpdesk and ensure smooth, efficient operation.

## Description

* Be the first point of contact for internal users, providing support for applications, hardware, and basic networks.
 * Assist senior and VIP users with NHS clinical applications, Microsoft packages, and other tools.
 * Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to users.
 * Create and distribute Standard Operating Procedures (SOPs) to guide users and streamline support.
 * Keep the knowledge base up to date with relevant information, ensuring it's current and useful.
 * Provide training and support to staff and managers, helping them stay on top of new systems and processes.
 * Train and advise junior team members, supporting their development.
 * Maintain the helpdesk to ensure issues are logged, tracked, and resolved in a timely manner.


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