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# IT Service Desk Agent

- **Company:** Akkodis Germany GmbH
- **Location:** Chemnitz, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Microsoft Office, Information Technology
- **Published:** September 12, 2026
- **Apply:** https://www.adzuna.de/details/5879735968

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich, gern auch Quereinsteiger mit entsprechend technischer Erfahrung
 * Erste Erfahrung im Remotesupport mit End-Usern
 * Kenntnisse mit Windows Betriebssystemen, MS Office und weiteren Softwareapplikationen
 * Erfahrungen im Bereich der Client Hardware: Notebook, Workstations etc.
 * Bereitschaft zum Schichtdienst
 * Verhandlungssichere Deutsch- und gute Englischkenntnisse

## Description

* Erfassung und Bearbeitung von IT-Support-Anfragen (1st oder 2nd Level) per Remotezugriff anhand der übermittelten Tickets
 * Sachgemäße Dokumentation der Vorgänge in deutscher und englischer Sprache
 * Einrichten von Arbeitsplätzen, Wartung und Support von Hard- und Software
 * Unterstützung in der Betreuung der IT-Systemlandschaft
 * Erweiterung der Wissensdatenbank


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