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# IT Support Team Lead

- **Company:** puro Personaldienstleistung GmbH
- **Location:** Dachau, Germany
- **Experience:** Expert
- **Salary:** €60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Laptops
- **Published:** September 12, 2026
- **Apply:** https://puro-personal.recruit.zvoove.cloud/karriere/puro-personaldienstleistung-gmbh/bewerbung/52cf9f6a-1507-4e89-be05-ffa42ea37219

## About the Role

* Abgeschlossene Ausbildung im IT Bereich (IT Fachinformatiker oder vergleichbar)
 * Mindestens 3 Jahre Erfahrung im IT Support, idealerweise mit fachlicher Führungserfahrung
 * Fundierte Kenntnisse in MS Windows & Office
 * Verhandlungssicheres Deutsch, gute Englischkenntnisse
 * Führerschein PKW und Mobilität
 * Teamfähigkeit, Struktur und Problemlösungskompetenz
 * Fähigkeit, Teammitglieder zu coachen und Prozesse zu optimieren

## Description

* Leitung und Koordination des 2nd Level Support Teams
 * Sicherstellung reibungsloser Abläufe bei Clientsystemen und Endgeräten
 * Fehleranalyse und Lösung von Hard- und Softwareproblemen
 * Installation und Konfiguration von Notebooks, PCs und Peripheriegeräten
 * Dokumentation aller Supportfälle im Ticketsystem
 * Kundenbetreuung und Beratung bei komplexen IT Fragen


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