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# Technical Support Engineer

- **Company:** Postaladdress
- **Location:** Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Databases, Linux, Elasticsearch, Monitoring of Systems, PostgreSQL, SQL Databases, Data Logging, Cloud Platform System, Git, Containerization, Kubernetes, Information Technology, Software Version Control
- **Published:** September 12, 2026
- **Apply:** https://startup.jobs/technical-support-engineer-vidispine-gmbh-9993727

## About the Role

* Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience
 * Additional education or certifications are beneficial but not required

Technical Skills

 * Familiarity with Linux and/or Windows system administration
 * Experience working with databases (e.g., SQL, PostgreSQL)
 * Exposure to APIs (e.g., REST) and troubleshooting integrations
 * Understanding of container technologies (e.g., Kubernetes, Helm) is helpful
 * Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch)
 * Experience with version control systems (e.g., Git)
 * Exposure to cloud environments (e.g., AWS) is beneficial, * Clear communication and ability to explain technical topics to different audiences
 * Problem-solving skills and attention to detail
 * Ability to manage tasks and priorities in a structured way
 * Experience working independently and collaboratively within a team
 * Adaptability and willingness to learn in a dynamic environment

## Description

This role focuses on maintaining platform stability, supporting users, and contributing to effective issue resolution through collaboration and clear communication.

What You'll Do

 * Investigate, troubleshoot, and support resolution of technical issues
 * Communicate clearly with users and stakeholders to guide issue resolution
 * Provide timely and professional support to help maintain a positive user experience
 * Contribute to documentation and continuous improvement of support processes and knowledge bases
 * Collaborate with engineering and product teams to address more complex issues
 * Support ongoing communication with internal or external stakeholders as needed
 * Participate in an on-call rotation to support service continuity


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