> Markdown version of [/jobs/ext/2857805-it-support-im-helpdesk-kziff-rm9212](https://www.wearedevelopers.com/jobs/ext/2857805-it-support-im-helpdesk-kziff-rm9212). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# IT-Support im Helpdesk [Kziff. RM9212]

- **Company:** L&W CONSOLIDATION GmbH
- **Location:** Düsseldorf, Germany (Remote available)
- **Experience:** Starter
- **Salary:** €31,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office
- **Published:** September 12, 2026
- **Apply:** https://www.adzuna.de/details/5878779638

## About the Role

* Berufserfahrung im Userhelpdesk / IT-Support / IT-Hotline
 * C1-C2-Deutschkenntnisse in Wort und Schrift

## Description

* Betreuung von Mitarbeitern bei Büro-IT-Problemen
 * Erfassung aller Störungen im Ticketsystem
 * Selbstständige Lösung von Standardproblemen im 1st-Level wie
Passwortreset, Druckereinrichtung, Freigabe von Netzlaufwerken, Entsperrung von User-Accounts, allg. Windows- und MS-Office-Fragen

 * Weiterleitung von komplexeren Störungen und Hardwaredefekten an den 2nd-Level


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