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# 1st/2nd Level Supporter

- **Company:** Hays
- **Location:** Dortmund, Germany
- **Salary:** €38,500.0 - €47,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Microsoft Office, Azure Active Directory, User Administration
- **Published:** September 12, 2026
- **Apply:** https://www.xing.com/jobs/guetersloh-1st-2nd-level-supporter-157788045

## About the Role

* Gute Kenntnisse in Microsoft AD Verwaltung und in Cloud Struktur Azure AD
 * Gute Kenntnisse bzgl. Windows 10 und MS Office (im Besonderen Office 365 und Cloud Anwendungen wie Teams, OneDrive etc.)
 * Gute Kenntnisse im Bereich Mobile Devices
 * Gute Kenntnisse über Druckumgebungen (FollowMe-Print, Windows Druckserver..)

## Description

* Support via Telefonie, Ticketsystem oder Mail
 * Annahme von IT-technischen Störungen via Telefon, E-Mail oder Ticketsystem
 * Single-Point-of-Contact für die User
 * Fehleranalyse- und Behebung
 * Erfassung und Dokumentation der Störung in einem Ticketsystem
 * Priorisierung der Tickets und Eskalation an höher gelegene Supporteinheiten
 * Userverwaltung im Active Directory


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