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# Business Analyst CRM Salesforce (H/F)

- **Company:** CMS4P SERVICES ET TECHNOLOGIES
- **Location:** France (Remote available)
- **Experience:** Experienced
- **Salary:** €36,000.0 - €42,000.0
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, Confluence, JIRA, Salesforce.Com
- **Published:** September 12, 2026
- **Apply:** https://candidat.francetravail.fr/offres/recherche/detail/213TTBL

## About the Role

avec 3 ans d'expérience minimum, doté d'une bonne connaissance des CRM, idéalement Salesforce. Excellentes capacités d'analyse, de communication et de rédaction.

## Description

Notre client recherche un Business Analyst CRM Salesforce pour accompagner ses équipes sur des projets CRM, de la conception jusqu'à la recette, avec une dimension IA et relation client. Missions Recueillir et analyser les besoins métiers. Rédiger les spécifications fonctionnelles et User Stories. Participer au cadrage et aux choix de solutions. Configurer Salesforce pour les maquettes et POC. Participer aux projets et use cases IA / relation client. Définir la stratégie de recette et réaliser les tests. Suivre les anomalies et préparer les Go / No Go. Participer aux rituels Agile et accompagner la conduite du changement. Assurer la documentation sous Jira / Confluence. Compétences recherchées CRM - Confirmé Salesforce - Bonne maîtrise fonctionnelle & technique Cadrage des besoins métier - Confirmé Rédaction de spécifications fonctionnelles - Confirmé Recette fonctionnelle - Confirmé Jira / Confluence Agile / Scrum Connaissance des use cases IA appréciée Profil Business Analyst, * Elaborer une stratégie commerciale

 * Marketing (mercatique)
 * Mettre en place des solutions d'amélioration de la performance
 * Réaliser une étude de marché, évaluer le potentiel d'un produit ou service


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