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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** CareerCircle - **Location:** Lorton, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $52,000.0 - $94,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Automatic Data Processing Equipment, Artificial Intelligence, Control Objectives for Information and Related Technology (COBIT), Complex Networks, CompTIA Security+, Cyber Security, Data Centers, HP Thin Clients, Identity and Access Management, Issue Tracking Systems, Information Management, Network Administration, Public Key Infrastructure, Windows PowerShell, User-Centered Design, Virtualization Technology, Scripting, Enterprise Software Applications, ServiceNow IT Service Management, Deep Learning, Software Troubleshooting, SC Clearance, Computer Equipment, Information Technology, Servicenow, User Accounts - **Published:** September 12, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/va/fort-belvoir/2e9526b7-767f-44be-9aa2-d9a21164adf6 ## About the Role Innovation Market Data Communication Service Level Cyber Security Issue Tracking Lean Six Sigma Virtualization Access Controls Customer Service Complex Networks Technical Support Help Desk Support CompTIA Security+ Microsoft Planner Windows PowerShell Root Cause Analysis Six Sigma Methodology IT Service Management Information Management Network Administration IAT Level II Certification Information Systems Security Troubleshooting (Problem Solving) Information Technology Infrastructure Library, * High School with 8+ years of relevant experience. * Active DoD TS/SCI clearance at time of consideration. * Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract. * Experience in IT customer service including two (6) years of IT ticketing system experience and one (2) year of experience in remote desk takeover tools and usage. * Experience meeting service level goals and targets., * Systems or network administration experience in Windows environment and/or advanced PowerShell, scripting * Familiarity with automated call distribution systems. * Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares., Lifecycle Management Top Secret Clearance IT Service Management CompTIA Certification Human-Centered Design Information Technology Complex Problem Solving Service Level Objectives Standard Operating Procedure Service Delivery Improvement Continuous Improvement Process Customer Experience Improvement Troubleshooting (Problem Solving) Operational Performance Management Information Technology Infrastructure Library ## Description Leidos is seeking a Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. In this role, a successful candidate will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems., Technical Support * Troubleshoot, resolve, or escalate remote and deskside IT issues. * Resolve connection and imaging issues on classified/unclassified endpoints. * Perform VDI troubleshooting and resets on SIPR thin clients. * Deploy and troubleshoot MFDs/printers, and coordinate vendor servicing. * Set up IT equipment (ADPE) for new employee onboarding. * Execute routine desktop installation and hardware setup tasks. Advanced Technical Support * Perform root-cause analysis and advanced diagnostics to resolve complex remote and deskside IT incidents. * Troubleshoot advanced connectivity and systemic imaging failures on Unclassified and Classified Endpoints (including SCIF deployments). * Execute advanced VDI diagnostics and SIPR thin client remediation prior to Tier-III Virtualization escalation. * Diagnose complex network printing (MFD) faults and coordinate advanced servicing with vendor technicians. * Remediate complex account administration issues and secure access controls for enterprise applications and services. Deployment & Infrastructure Support * Coordinate and execute comprehensive desktop installation projects, encompassing ADPE setup, VTC suites, and network validation. * Maintain Microsoft Planner Dashboards with detailed technical updates to brief leadership on deployment and device status. Process & Compliance * Execute all technical interventions in strict compliance with ITSM, ITIL, and information systems security/assurance protocols. * Author comprehensive Knowledge Base Articles (KBAs) to document complex workarounds and newly identified fixes. * Deliver prompt, high-level technical customer service, clearly communicating service degradations and remediation steps to users. * Mentor peer technicians by demonstrating advanced endpoint and peripheral troubleshooting methodologies., Operations ServiceNow Communication Issue Tracking System Support Customer Service Active Directory Secret Clearance Technical Support Help Desk Support Computer Hardware Business Valuation Telecommunications Microsoft Windows 10 Full Stack Development Intellectual Curiosity Artificial Intelligence Business Transformation Self Service Technologies Troubleshooting (Problem Solving) +0 Google IT Support Service Desk Technician Leidos Arlington, VA*On-Site Equities Management ServiceNow Market Data User Accounts Change Requests Ancient History Support Services Operating Systems Change Management Operation Maintenance Remote Troubleshooting Public Key Infrastructure IAT Level II Certification Fine-tuning (Deep Learning) Identity And Access Management Enterprise Application Software BMC Remedy Action Request System Information Technology Infrastructure Library Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0 Login | JoinContact ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [JavaScript? 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