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# Desktop Refresh Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Honolulu, HI, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Computer-Generated Imagery, Image Management, Software Troubleshooting, Peripherals, Computer Equipment
- **Published:** September 12, 2026
- **Apply:** https://dejobs.org/x/x/BE127C2BF7BB4E558226D7C5B4E28ABF/job/

## About the Role

* Experience performing computer imaging and device deployment activities.
 * Strong desktop support experience, including hardware and software troubleshooting.
 * Experience supporting Windows-based environments.
 * Ability to work independently and manage tasks with limited supervision.
 * Strong customer service and communication skills.
 * Excellent problem-solving and troubleshooting abilities.
 * Willingness to travel between multiple work locations as needed.

Preferred Qualifications

 * Previous experience supporting Windows 11 deployments or operating system migrations.
 * Experience with enterprise desktop refresh projects.
 * Familiarity with deployment and imaging tools.
 * Experience working in large corporate or enterprise environments.

## Description

We are seeking a Desktop Support Technician to support a large-scale Windows 11 deployment initiative across multiple enterprise locations. This role is ideal for a hands-on IT professional with strong desktop support experience who is comfortable working independently and supporting end users during hardware refresh and operating system migration activities.

The successful candidate will play a key role in device imaging, deployment, troubleshooting, and migration efforts, helping ensure a smooth transition to Windows 11 across the organization.

Key ResponsibilitiesDesktop Support & Deployment

 * Perform workstation imaging, configuration, and deployment activities.
 * Support Windows 11 migration projects, including user setup and post-deployment troubleshooting.
 * Migrate pilot and production user groups to new devices and operating systems.
 * Install, configure, and support desktop hardware, software, peripherals, and mobile devices.
 * Diagnose and resolve hardware, software, operating system, and connectivity issues.
 * Provide onsite support across multiple office and branch locations as required.

Technical Support

 * Troubleshoot and resolve end-user issues in a timely and professional manner.
 * Perform hardware replacements, system upgrades, and device refresh activities.
 * Document support procedures, deployment activities, and issue resolutions.
 * Escalate complex technical issues when necessary.

Project Support

 * Assist with large-scale desktop deployment and device refresh initiatives.
 * Coordinate deployment schedules and support users during migration windows.
 * Ensure successful device rollouts with minimal disruption to business operations.
 * Support after-hours deployment activities and maintenance windows.


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