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# Desktop Support Technician

- **Company:** BC Forward
- **Location:** Glen Allen, VA, United States
- **Experience:** Experienced
- **Salary:** $62,483.0 - $81,786.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Backup Devices, Microsoft Outlook, Multi-Factor Authentication, Microsoft Office, Software Engineering, Peripherals, Patch Management, Hardware Infrastructure, Cisco, Servicenow
- **Published:** September 12, 2026
- **Apply:** https://www.jofdav.com/jobs/59679732-desktop-support-technician

## About the Role

* 3-5 years of professional experience in software and hardware support, with server and Cisco knowledge.
 * Proficiency supporting and troubleshooting Microsoft Office suite, MS Teams, Outlook, and Windows OS.
 * Experience assisting with VDI, patch management, encryption technologies, antivirus, and incident/request management.
 * Hands-on expertise with user data backup and recovery, and device reimaging both remotely and at desk.
 * Strong customer communication and service skills with executive support exposure.
 * Knowledge of two-factor authentication concepts and support procedures.
 * Ability to work independently in a fast-paced, high-profile environment and document work accurately.
 * Availability to work onsite Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, with flexibility to stay after 5:00 p.m. as needed.

Preferred Skills:

 * Experience with ServiceNow or similar ITSM ticketing systems.
 * Background supporting banking or other regulated enterprise environments.

## Description

We are seeking a Desktop support technician to join our team supporting a professional banking environment. The ideal candidate will have strong experience in end-user computing, device imaging and deployment, M365 and Windows support, hardware break/fix, ServiceNow ticket management, and Cisco/server fundamentals and a proven ability to deliver high-touch support, resolve incidents promptly, and maintain accurate documentation to prevent escalation., * Configure, install, test, and replace hardware components and peripherals.

 * Manage and resolve hardware and software issues for end users to prevent escalation.
 * Reimage PCs, back up and restore user data, and validate software versions and functionality.
 * Provide cross-divisional troubleshooting and maintain accurate ServiceNow tickets and work orders.
 * Assist with administration of VDI, patch management, encryption, antivirus, and endpoint management tools.
 * Support MS Office applications including Teams, Outlook, and Windows OS.
 * Utilize enterprise utilities to troubleshoot device performance and authentication issues, including two-factor authentication.
 * Deliver courteous, executive-level customer service in a high-profile setting.


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