> Markdown version of [/jobs/ext/2859481-premier-support-engineer](https://www.wearedevelopers.com/jobs/ext/2859481-premier-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Premier Support Engineer - **Company:** Trimble Inc. - **Location:** Knoxville, TN, United States - **Experience:** Expert - **Salary:** $85,900.0 - $118,100.0 - **Contract:** Permanent contract - **Skills:** HTML, Microsoft Azure, Cascading Style Sheets (CSS), Cloud Engineering, Databases, Data Visualization, Relational Databases, Web Development, Issue Tracking Systems, JSON, Project Management Software, SQL Databases, Enterprise Software Applications, Cloud Platform System, Database Optimization - **Published:** September 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18284112?backUrl=%2Fcareer%2F18284112%2FPremier-Support-Engineer-Tennessee-Knoxville ## About the Role * 5+ years of experience in technical support or customer success within enterprise software environments. * Proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies. * Effective with SQL or other relational databases. * Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences. * Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders. * Solid understanding of enterprise software systems and cloud-based architecture. * Availability for occasional after-hours, on-call, or weekend support to assist enterprise customers during critical system outages. Bonus Points For: * Hands-on experience with Trimble CMS, Vista ERP, Spectrum ERP, or similar construction accounting and project management software. * Proficiency in HTML, JSON, and CSS for building custom data visualizations. * Familiarity with database performance tuning and CRM ticketing systems. ## Description United States, Tennessee, Knoxville 10427 Cogdill Road (Show on map) Sep 12, 2026 Elevate the Enterprise Experience as our next Premier Support Engineer! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Premier Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building advanced telemetry dashboards. Join Trimble to drive high-impact stability and innovation for the industries that build our world! A Note on this Posting: This is a talent pipeline requisition for an anticipated upcoming opening. By applying, you are joining our proactive talent pool. Our Talent Acquisition team regularly reviews applications from this posting and will contact qualified candidates directly as soon as opportunities become available., * Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations. * Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights. * Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle. * Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment. * Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows. ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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