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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Knowledge Management Analyst II - Remote / Telecommute - **Company:** CYNET SYSTEMS INC. - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $86,050.0 - $107,578.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Confluence, Knowledge Management, Metadata, Meta-Data Management, Microsoft Office, Microsoft SharePoint, Software Version Control, Servicenow - **Published:** September 12, 2026 - **Apply:** https://www.careerjet.com/jobad/us7e7cdc38bf612147ca8612f5dd1a958c ## About the Role * 2+ years of experience authoring content in an enterprise knowledge base or content management platform (e.g., ServiceNow Knowledge Management, Confluence, SharePoint). * Working proficiency with ServiceNow Knowledge Management at an intermediate author/contributor level. * Strong technical writing skills, with the ability to translate complex or ambiguous process information into clear, structured, user-facing content. * Experience implementing or operating governance processes, such as review cycles, approval workflows, or version control, in a content or documentation context. * Demonstrated ability to work independently, manage a high-volume content production schedule, and meet milestone deadlines with minimal oversight. * Experience training or coaching others on a new process or tool. * Proficiency with Microsoft Office (Word, Excel) for documentation and tracking., * Experience with policy management, compliance documentation, or regulatory content processes. * Background in HR operations, HR shared services, or human capital management systems. * Familiarity with metadata, taxonomy, and content lifecycle management. * Familiarity with preparing content for AI-assisted search or retrieval (structuring and tagging for machine readability). Skills: * ServiceNow Knowledge Management. * Technical Writing. * Content Management Systems. * Governance Processes. * Microsoft Office. * Policy Management. * Taxonomy. * Metadata Management. Qualification And Education: * 2+ years of experience in enterprise knowledge management. ## Description * Author and publish 50+ knowledge base articles covering priority HR topics, consolidating source material currently scattered across multiple systems and formats. * Apply an established taxonomy and article structure so content is consistently organized and easy to locate. * Draft an initial source-of-truth map identifying where priority content currently lives and where duplication or fragmentation exists. * Partner with HR process owners and subject matter experts to validate content accuracy prior to publication. * Deliver an initial set of standard operating procedure (SOP) articles early in the engagement to validate the authoring approach before scaling to full volume. * Own ongoing maintenance and updates of published content for the duration of the engagement. * Create reusable templates and a style guide so future contributors can maintain consistency after the engagement ends. * Implement a governed process for policy creation, review, and renewal, including ownership assignment, review cadence, and version control. * Stand up an approval workflow so policy changes move through a consistent, auditable review and sign-off path. * Implement content and formatting standards for policies, including tagging and structuring for future AI readiness. * Apply the updated policy process to priority policies that are due for review or renewal during the engagement. * Train and onboard the team that will own and run the policy governance process after the engagement ends, including reference guides and walkthroughs. * Track governance health (e.g., missing owners, overdue reviews, incomplete metadata) and recommend practical improvements. ## Related Videos - [The Future of Knowledge Retention: AI-Driven HR Transformation](https://www.wearedevelopers.com/videos/100047-the-future-of-knowledge-retention-ai-driven-hr-transformation) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Data Mesh needs Open Metadata](https://www.wearedevelopers.com/videos/505-a-data-mesh-needs-open-metadata) - [Building an AI-Ready Content Lake: Scaling RAG and Document AI Beyond Demos](https://www.wearedevelopers.com/videos/1977-building-an-ai-ready-content-lake-scaling-rag-and-document-ai-beyond-demos) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)