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# Fachinformatiker 2nd Level Support

- **Company:** wu personal GmbH
- **Location:** Köln, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Databases, System Center Configuration Manager, Software Engineering
- **Published:** September 12, 2026
- **Apply:** https://www.adzuna.de/details/5878648968

## About the Role

* IT-Ausbildung oder Umschulung
 * Mindestens 2 Jahre Berufserfahrung in vergleichbarer Position
 * Incident-Management auf Level 2 Niveau
 * SCCM
 * Führerschein Klasse B

## Description

* Bearbeitung inkl. Lösungsdokumentation und Kommunikation von Supportanfragen
 * Erstellung von umfassender, detaillierter Dokumentation in Englisch für die Solution Database des Service Desk
 * Regelmäßiges Reporting (ggf. Eskalation) an das Projektmanagement
 * Bei Bedarf direkte Kontaktaufnahme mit dem betroffenen Businesspartner und Remoteübernahme des PCs zur Fehlerbehebung
 * Fehleranalyse, Software-Installation, Software-Zuweisung via SCCM, * Tarifgebundener Vertrag (GVP)
 * Festes Monatsgehalt inklusive übertarifliche Bezahlung
 * Projektzulage ab dem ersten Einsatztag
 * Urlaubs- und Weihnachtsgeld nach GVP
 * Vergütung nach Equal-Pay-Modell
 * Mitarbeiterempfehlungsprogramm
 * Langfristige Kundeneinsätze
 * Hohe Übernahmequote beim Kunden


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