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# IT Support / Service Desk Agent

- **Company:** puro Personaldienstleistung GmbH
- **Location:** Frankfurt am Main, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Information Technology
- **Published:** September 12, 2026
- **Apply:** https://puro-personal.recruit.zvoove.cloud/karriere/puro-personaldienstleistung-gmbh/bewerbung/c3b96d77-dfd9-4848-9133-c02daeefe7bc

## About the Role

* Abgeschlossene Berufsausbildung im IT-Bereich oder Berufserfahrung im telefonischen Support
 * Kenntnisse im Bereich Windowsbetriebssysteme sowie Azure
 * Erfahrung im Umgang mit einem Ticketsystem
 * Aehr gut Deutschkenntnisse
 * Hohes Kundenverständnis

## Description

* Zuverlässige, fachkundige Bearbeitung der via Telefon und E-Mail eingehenden Kundenanfragen
 * Fehleranalyse und Behebung von Störungen
 * Aktive Mitgestaltung bei der Optimierung der IT-Service-Desk-Prozesse
 * Erstellung der Dokumentation im Ticketsystem, * Schneller Einstieg möglich
 * Langfristige Jobsperspektive
 * Planbare Arbeitszeiten
 * Gute Erreichbarkeit mit dem ÖPNV
 * Vielseitiges Weiterbildungsangebot


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