> Markdown version of [/jobs/ext/2860328-it-support-service-desk-helpdesk-expert](https://www.wearedevelopers.com/jobs/ext/2860328-it-support-service-desk-helpdesk-expert). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT- Support / Service Desk / Helpdesk Expert

- **Company:** Hays
- **Location:** Frankfurt am Main, Germany
- **Salary:** €41,500.0 - €50,500.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, SAP (Applications)
- **Published:** September 12, 2026
- **Apply:** https://www.xing.com/jobs/frankfurt-main-it-support-service-desk-helpdesk-expert-157788392

## About the Role

* Gute Kenntnisse im Bereich IT Service Management (ITSM)
 * Erfahrung im 1st bzw. 1.5 Level Support
 * Sicherer Umgang mit Ticketsystemen
 * Strukturierte und lösungsorientierte Arbeitsweise
 * Kommunikationsstärke und Serviceorientierung
 * Erfahrung im SAP-Umfeld, idealerweise mit OSCare sind von Vorteil

## Description

* €41,500 - €50,500 (XING estimate)
 * On-site
 * Be an early applicant, * Annahme, Analyse und Bearbeitung von IT-Störungen und Serviceanfragen
 * Unterstützung der Anwender im Rahmen des 1st bzw. 1.5 Level Supports
 * Dokumentation und Nachverfolgung von Tickets
 * Eskalation komplexerer Incidents an nachgelagerte Support-Einheiten
 * Sicherstellung einer hohen Servicequalität und Einhaltung von SLAs


## Related Videos

- [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees)
- [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn)
- [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)