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# Tower Lead - Change Management, ServiceNow

- **Company:** HCL America Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $143,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Ajax (Programming Language), HTML5, Cascading Style Sheets (CSS), Configuration Management, Hypertext Transfer Protocols (HTTP), Internet Protocol, Java Database Connectivity, JSON, Network Protocols, Scrum Methodology, Simple Object Access Protocol (SOAP), Systems Integration, TCP/IP, Web Services, Extensible Markup Language (XML), Firewalls (Computer Science), AngularJS, Information Technology, Web Technologies, Restful APIs, Servicenow, Programming Languages
- **Published:** September 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f51588f3ae3dd34c

## About the Role

Preferred Skills: * Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. * Good experience handling development scope for Change module in Service Now * Web Services Integration (SOAP, REST, JSON, JDBC) * Experience implementing systems using the Agile/Scrum methodology. * Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks * Strong communication, Strong presentation and writing skills. * Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. * Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.

## Description

Basic Requirements: * Minimum 8+ years ServiceNow Developer Experience. Total IT experience minimum 10 Years. * Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool * ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. * Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. * System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. * Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS * Excellent communication skills.


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