> Markdown version of [/jobs/ext/2861691-it-systems-lead](https://www.wearedevelopers.com/jobs/ext/2861691-it-systems-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Lead - **Company:** Greenhouse Software, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $115,000.0 - $156,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, Macintosh Computers, User Authentication, Software as a Service, Cyber Security, Domain Name System (DNS), Github, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Runbook, Wi-Fi Technology, Okta, Firewalls (Computer Science), Microsoft InTune, Slack, Github Enterprise, Casper Suite, Gsuite, Dropbox, GPT - **Published:** September 12, 2026 - **Apply:** https://job-boards.greenhouse.io/pilothq/jobs/8797055002 ## About the Role * 5+ years in IT, with at least 2 as a lead or sole admin at a SaaS or similar technology company with a hybrid workforce * Deep hands-on Okta experience, including Workflows, complex Authentication flows, and other automations * AI enabled and agile, utilizing the frontier AI tools to increase efficiency for the team and company * Experience managing Macs with an MDM; working knowledge of Windows * Comfortable owning AV, conference rooms, and events end to end * Familiar with SOC 2 and ISO27001 controls and a compliance platform like Drata, Vanta * Personable, patient, and methodical; people like asking you for help * [SF Office requirement] Nice to Have * Direct experience with InfoSec related initiatives such as SOC2, ISO27001, NIST, FedRAMP * Hands-on experience deploying AI agents for IT or Operational workflows, familiarity with MCP connectors and permissions, agent identity management and governance * GitHub Enterprise, developer tooling administration, Cloud IAM experience, or similar developer support experience * Prior fintech or regulated-industry experience * Relevant certs (Okta, Jamf/Kandji, Network+/Security+) ## Description IT Operations at Pilot is a small team that supports our employees across our San Francisco and Nashville offices and a hybrid workforce. The IT team owns the systems that keep the company running and secure: identity, devices, email, conference rooms, and the SaaS stack. This is an individual contributor role reporting into Director of Security & IT operations, working closely with Security, Legal, People, and executive teams. This role is the day-to-day owner of IT for the SF office and the primary point of contact for employees who need help. That includes our IT ticket queue and also running the systems behind them: Okta, our MDM (Kandji/Iru), Google Workspace, and the automations that provision and deprovision access. Pilot is moving quickly toward AI-assisted operations, and a growing part of this job is administering those tools and fostering an AI forward culture. The role requires hands-on experience with our tech stack, real comfort with AV and networking, familiarity with SOC 2 controls and evidence, and the aptitude to grow. It also requires someone who works well with people. This person is on the front lines every day, sitting alongside coworkers to solve problems and provide the support and tools to allow everyone to perform their best., * Run day-to-day IT for the SF office and provide remote support for the team: onboarding/offboarding, hardware, access requests, and helpdesk tickets * Administer Okta: app integrations, sign-on/MFA policies, and lifecycle automation * Manage Mac and Windows fleets through MDM (Kandji/Iru and Intune), including zero-touch deployment and compliance, and asset lifecycle * Administer Google Workspace and a wide range of SaaS tools (Slack, Zoom, GitHub, Dropbox, etc.) * Own conference room and AV support: Zoom Rooms, scheduling displays, and some event setup * Support the development of the InfoSec program, including SOC2 and similar certifications: evidence gathering, IT related remediation, and internal audits * Administer and support an enterprise AI stack: Manage permissions, connectors, and capabilities for tools like ChatGPT or Claude for Enterprise * Support office networking: Wi-Fi, firewall/VPN, some DNS and troubleshooting * Maintain documentation, runbooks, and asset inventory ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers)