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# Product Support Specialist

- **Company:** Trimble Inc.
- **Location:** Westminster, CA, United States
- **Experience:** Experienced
- **Salary:** $58,300.0 - $80,100.0
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Global Distribution Systems, Salesforce.Com
- **Published:** September 12, 2026
- **Apply:** https://startup.jobs/technical-customer-support-professional-100-9983664

## About the Role

* 2+ years of field experience or higher education in a technical or relevant professional field of study.

 * Proven expertise in complex troubleshooting and the ability to identify and resolve software workflow defects.

 * Familiarity with Salesforce or similar CRM software.

 * Strong communication skills with a talent for explaining technical concepts to audiences with varying levels of expertise.

 * Demonstrated ability to work independently, manage high-priority projects, and thrive in a collaborative team environment.

Bonus Points For:

 * Previous experience in digital construction, AECO industries, or cloud-based collaboration tools.

## Description

Are you ready to be the bridge between complex technology and real-world solutions? As a Product Support Specialist at Trimble, you will become a domain expert for Trimble Connect, solving intricate technical challenges and guiding global users toward success. This is your chance to join a purpose-driven team where your problem-solving skills directly impact how the world builds and collaborates.

What Makes This Role Great:

In this role, you will transition from a traditional support provider to a high-impact Subject Matter Expert, directly influencing product quality by leading cross-functional meetings and sharing critical analytics with internal stakeholders. You won't just follow scripts; you will own complex technical workflows and shape the support strategy for a premier digital construction platform.

Key Exciting Responsibilities

 * Master the Trimble Connect ecosystem to provide advanced technical support and guidance to global distribution partners and end users.

 * Lead high-level product meetings to present support analytics, defects, and enhancements, driving swift resolutions that improve the customer experience.

 * Spearhead the creation of technical documentation and workflow notes to empower peers and streamline global support processes.

 * Troubleshoot diverse and complex data issues using remote access tools, walking customers through sophisticated digital construction workflows.

 * Collaborate with multiple Trimble divisions to resolve tier-level technical challenges, ensuring the digital and physical worlds remain seamlessly connected.


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