> Markdown version of [/jobs/ext/2861739-aero-desk-officer](https://www.wearedevelopers.com/jobs/ext/2861739-aero-desk-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Aero Desk Officer - **Company:** FedEx - **Location:** Miami, FL, United States - **Experience:** Experienced - **Salary:** $59,152.0 - $94,644.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Operational Data Store - **Published:** September 12, 2026 - **Apply:** https://careers.fedex.com/aero-desk-officer/job/P25-372887-1 ## About the Role * Business English (read, written, spoken) * Additional language is a plus ( Hebrew, Turkish,Spanish..) * Knowledge of Aerospace Logistics (including handling, shipping, and regulatory requirements) * Understanding of customs and international shipping documentation Knowledge of computer tools * Good command of written and oral communication Skills * Attention to detail and documentation accuracy * Excellent communication and coordination * Adherence to SOPs and Compliance Rules * Respect and apply the company's Quality, Hygiene, and Safety rules. * Convey a positive brand image to clients. * Adherence to procedures and organization of the service (schedules, break times, holidays). * Knowledge of air cargo and international logistics operations. * Experience handling time-critical or AOG shipments. * Understanding of customs and international shipping documentation. * Data analysis and reporting experience. * Ability to communicate with global teams across multiple time zones. Personal Qualities * Customer service orientation (internal and external) * Stress resistance * Crisis Management - Initiative and problem-solving mindset * Teamwork orientation * Organizational skills * Reactivity and proactivity * Good interpersonal skills * Sense of responsibility * Operational Excellence * Attention to Detail * Critical Thinking * Decision Making * Time Management * 4-6 years' experience in the aerospace logistics industry (Experience including handling, shipping, and regulatory requirements) * Strong customer service and communication skills. * Ability to multitask and manage multiple shipments simultaneously. * Experience with transportation management systems (TMS), tracking platforms, and Microsoft Office. * Strong analytical and problem-solving abilities. * Ability to work in a fast-paced operational environment. * Experience with quoting, pricing, and shipment documentation * Knowledge and understanding of international logistics operations across multiple modes * Driving license is necessary and vehicle autonomy is required * The position follows a standard workweek schedule (Monday to Friday) * Occasional extended hours may be required based on urgent movements or projects deadlines * On-call support is not part of regular responsibilities but may be requested during critical incidents ## Description The Aero Desk officer is responsible for monitoring, coordinating, and managing shipments throughout the transportation lifecycle to ensure on-time performance, proactive issue resolution, and exceptional customer service. This role serves as the central point of communication between customers, carriers, vendors, operations teams, and internal stakeholders, providing end-to-end visibility and operational control for critical shipments. * Monitor shipments across air, ground, and multimodal transportation networks. * Provide proactive tracking and status updates to customers and stakeholders. * Identify potential service disruptions and implement recovery solutions. * Coordinate with carriers, vendors, airports, and operational teams to ensure timely movement of freight. * Manage escalations involving delayed, high-value, time-critical, or AOG (Aircraft on Ground) shipments. * Maintain accurate shipment records and update transportation management systems. * Analyze operational data and generate performance reports. * Ensure compliance with customer requirements, transportation regulations, and company procedures. * Communicate effectively with regional and global teams to facilitate seamless shipment execution. ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Dos and don'ts with react hooks. 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