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# IT Support Technician / IT Support Engineer

- **Company:** Omnis Computer Supplies, Inc.
- **Location:** Schenectady, NY, United States
- **Salary:** $52,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Business Software, Microsoft Outlook, Cloud Computing, Computer Maintenance, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, IP Addressing, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Wireless Access Point, Wi-Fi Technology, Internet Protocol Telephony, Connectivity Problems, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Fortinet
- **Published:** September 12, 2026
- **Apply:** https://www.wayup.com/i-j-IT-Support-Technician-IT-Support-Engineer-OMNIS-COMPUTER-SUPPLIES-INC-319998231085081/

## About the Role

You don't need to be an expert in everything. We're looking for someone with a good technical foundation who enjoys troubleshooting, communicates well, and wants to continue learning.
Ideal candidates will have:
Basic to intermediate Windows troubleshooting skills
Familiarity with Microsoft 365
Basic networking knowledge, including IP addressing, DNS, DHCP, Wi-Fi, and VPNs
Experience installing and troubleshooting computer hardware and software
Strong problem-solving and troubleshooting skills
Good written and verbal communication skills
A professional and friendly approach when working with clients
Ability to manage multiple tasks and priorities
Willingness to learn new technologies
Valid driver's license and reliable transportation for client visits
Previous experience at an MSP, IT help desk, computer repair business, or internal IT department is a plus, but it is not required. We're open to candidates with less professional experience who can demonstrate strong technical aptitude and a desire to learn.
Relevant IT education, certifications, internships, homelab experience, or other hands-on technical experience will also be considered.
Technologies You'll Work With
Our technicians gain experience with technologies including:
Microsoft 365
Windows 10/11
Windows Server
Active Directory
Fortinet/FortiGate
NinjaOne
Bitdefender
Huntress
Microsoft Teams
VoIP systems
Cloud and local backup solutions

## Description

We're looking for an IT Support Technician / IT Support Engineer to join our team in Schenectady. This position is a great fit for someone early in their IT career with a strong technical foundation, as well as an experienced Level 1 or Level 2 technician looking to expand their skills in an MSP environment.
Compensation & Benefits
Starting pay of $25.00/hour, with compensation based on experience and skill level
Health insurance
Paid time off (PTO)
Retirement plan
Full-time, Monday-Friday schedule
Opportunities for professional growth and hands-on experience across a wide range of IT technologies
What You'll Do
You'll work directly with our clients and technical team to troubleshoot everyday IT problems, maintain client environments, and assist with technology deployments and projects.
Responsibilities include:
Provide remote, phone, and onsite technical support
Troubleshoot Windows desktops and laptops
Support Microsoft 365, Outlook, Teams, OneDrive, and related applications
Create and manage Microsoft 365 users, licenses, permissions, and MFA
Troubleshoot printers, scanners, and other peripherals
Diagnose internet, Wi-Fi, VPN, and general network connectivity issues
Set up and deploy new computers and other hardware
Assist with Windows Server and Active Directory environments
Support firewalls, switches, wireless access points, and other network equipment
Troubleshoot software and line-of-business applications
Assist with endpoint security, backups, email security, and other cybersecurity solutions
Document work and maintain accurate service tickets
Travel to client locations throughout the Capital Region when onsite assistance is required
Work alongside senior engineers on larger projects, migrations, and deployments


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