> Markdown version of [/jobs/ext/2861844-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2861844-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Integrity Marketing Group - **Location:** Woodstock, IL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Collaborative Software, Information Systems, Databases, Issue Tracking Systems, Remote Service Software, Microsoft SharePoint, Windows Desktop, Office365, Information Technology, Laptops, User Accounts - **Published:** September 12, 2026 - **Apply:** https://www.careerbuilder.com/job-details/help-desk-technician-woodstock-ga--b7bb2c1c-d152-4f61-a349-0c9c17ba0063 ## About the Role * Skilled in troubleshooting Windows and macOS operating systems in an enterprise environment. * Skilled in supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. * Ability to diagnose and resolve hardware, software, and user issues independently. * Ability to communicate technical concepts clearly to non-technical users. * Knowledge of Active Directory and O365 management. * Experienced in documenting technical processes and resolutions. * Ability to prioritize and manage multiple issues in a fast-paced, customer-focused support environment. Experience * 3-5 years of experience in a customer-facing IT support or help desk role. * Experience supporting a mix of onsite and remote employees in a corporate or enterprise environment. * Demonstrated experience troubleshooting and resolving hardware, software, and application issues across diverse user populations. * Experience working with ticketing systems, remote support tools, and endpoint management solutions. * Experience supporting executive or VIP users in a high-priority support environment is a plus. Education * Bachelor's degree in Computer Science, Information Systems, or a related field preferred, or equivalent practical experience. Licensing and/or Certification * No required certifications. * IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent are preferred., Audiovisual, Communication Skills, Computer Science, Computer Workstations, Customer Relations, Distribution Channel, Documentation, Establish Priorities, Executive Assistant Skills , Health Insurance, Help Desk, Identify Issues, Information Technology & Information Systems, Knowledge Base, Licensing, Mac Operating System, Mentoring, Microsoft Access Database, Microsoft Active Directory, Microsoft Windows System Administration, Operating Systems, Problem Solving Skills, Process Improvement, Technical Support, Technical Writing, User Account Administration ## Description This position will serve as an escalation point for Tier 1 support and is responsible for resolving more complex technical issues across Integrity. This role partners closely with end users, Tier 1 technicians, and senior IT teams to deliver reliable, high-quality support while contributing to process improvement and knowledge sharing., * Provide Tier 2 support for end-user hardware, software, and application issues, including escalations from Tier 1. * Diagnose and resolve moderately complex to complex workstation, operating system, and peripheral issues. * Serve as a technical resource and mentor to Tier 1 Support team. * Manage user accounts, permissions, and access within Active Directory and Microsoft 365. * Configure, deploy, and troubleshoot laptops, phones, printers, and mobile devices. * Support audio/video, conference room technology, and collaboration tools. * Create and maintain technical documentation, troubleshooting guides, and knowledge base articles. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)