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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Analyst - **Company:** Morgan, Lewis & Bockius LLP - **Location:** San Francisco, CA, United States - **Salary:** $81,640.0 - $130,585.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Networking Hardware, Network Troubleshooting, Microsoft Office, Office Suite, Software Deployment - **Published:** September 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18284824?backUrl=%2Fcareer%2F18284824%2FTechnology-Support-Analyst-California-San-Francisco ## About the Role * Associate's degree (A.A) in a related field and minimum 3 years of experience in hardware and software support at a professional-services organization, or equivalent combination of education and experience. * Strong problem-solving skills, written and verbal communication and the ability to adapt to change and balance competing demands are required. * Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts). * Ability to solve practical problems dealing with a variety of variables where little standardization may exist. * Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors. * To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system. Microsoft Office Certification and/or A+ Certification are preferred. ## Description Reporting to the IT Manager, the Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community. This position will reside in the San Francisco office and will work a daily, in office, schedule of 8:00 am - 4:30 pm PT. Responsibilities Include: * Respond to endusers and clients on technology-related issues and questions. * Support the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications. * Demonstrate proficiency with the firm's applications. * Provide Level 2 support for practice-group-specific hardware and software. * Perform software installations and upgrades. * Respond to and documents situations where standard procedures failed with software or hardware installations or upgrades. * Participate (with testing and documentation) in software pre-pilots, pilots and roll-outs. * Write technical articles for the internal knowledge base on identified issues, resolutions and workarounds and on locally managed applications. * Provide status reports to and communicate with the manager. * Perform detailed problem analysis and document issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated. * Communicate with, evaluate usage patterns of, and recommend "best practices" to attorneys and staff to ensure optimal use of the firm's technology based on knowledge of Firm technology. * Support Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations. * Perform desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs * Serve as a knowledgeable resource to team members within the office and the region. * Provide Mobility support and advanced troubleshooting for approved devices. * Maintain voice and LAN connections in closets and jacks. * Perform routine maintenance of servers and applications. * Resolve network hardware and software problems and coordinates with network engineers to correct issues/problems. * Deploy and support office telephone equipment. * Troubleshoot telephone issues and coordinate with Firm Telecom to correct problems. ## Related Videos - [You’re a great coder? 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