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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - **Company:** SCL Holdings Inc. - **Location:** Annapolis, MD, United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Bluetooth, Configuration Management, Databases, Database Theory, Device Drivers, Ethernet, PC Tools, Mobile Application Software, Microsoft Office, Salesforce.Com, SQL Databases, Systems Integration, Wi-Fi Technology, Firewalls (Computer Science), Mobile Computing, Zendesk - **Published:** September 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2a89d9761a425a2e ## About the Role * 2+ years in customer-facing digital roles (Implementation, Technical Support, Professional Services, Solutions Consulting), ideally supporting enterprise clients and hardware/software products. * Proven ability to manage multiple customer projects simultaneously, including timelines, dependencies, and stakeholder communication. * Strong troubleshooting skills across software, hardware, and networking (Wi-Fi, Bluetooth, Ethernet, firewall/proxy constraints, basic MDM familiarity a plus). * Experience with tools like Zendesk, Gainsight, Salesforce, Notion, Scribe and Microsoft Suite; comfortable working in ticketing + project-tracking environments * Knowledge of databases and how they integrate with other platforms; experience or knowledge of basic/intermediate SQL queries (e.g., joins, filtering, validating imports). * Ability to perform PC software/hardware installations and device setup, including loading applications and hardware drivers. * Interest in AI for support/enablement or process automation is a plus. Implementation / Project Management Skills (Additions) * Comfortable running implementation calls: kickoff, technical discovery, configuration workshops, training, and go-live readiness. * Ability to define scope, manage change requests, and set/maintain expectations to avoid implementation drift. * Strong documentation habits: requirements capture, decision logs, risks/issues tracking, and clear next steps after every customer touchpoint. * Experience working with customer IT/security stakeholders and translating requirements into technical configuration steps. Soft Skills * Strong problem-solving and creative thinking. * Excellent time management, prioritization, and ability to drive work to closure. * Confident communicator who can translate technical topics for both technical and non-technical audiences. * Collaborative, team-oriented mindset with a customer-first approach. * Patient and empathetic approach-especially during high-stakes go-lives and escalations. ## Description * Define implementation plans, timelines, milestones, and success criteria; keep projects on track and customers informed. * Configure FacilityOS solutions to match customer workflows, security requirements, and site-specific needs. * Drive rollout readiness across stakeholders (IT, Security, Facilities, Reception/Front Desk, Compliance), ensuring adoption and operational continuity.), * Serve as a technical expert for FacilityOS software, hardware (iPads, printers, mobile computing devices, barcode scanners, thermal printers, and other peripheral devices), mobile apps, and integrations. * Support customer technical discovery (network/Wi-Fi, device provisioning, permissions, integrations) and identify risks early. * Diagnose complex issues during implementation, reproduce bugs, document findings, and coordinate resolution. * Assist with data onboarding (imports/migration), validation, and mapping; ensure data quality prior to launch. * Use SQL and database concepts to validate records, troubleshoot data issues, and confirm integration outcomes., * Create and maintain internal and customer-facing documentation: implementation guides, configuration playbooks, rollout checklists, and FAQs. Cross-Functional Execution * Act as the coordination point between Professional Services, Support, Engineering, and QA during implementations. * Provide structured handoff documentation to Support/CS after go-live (configuration summary, known risks, escalation paths, environment notes). * Identify recurring implementation friction and propose process improvements to increase speed, quality, and scalability. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) ## Related Articles - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)