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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $76,544.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Mobile Application Development, Computer-Generated Imagery, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Software Engineering, TCP/IP, Wi-Fi Technology, Okta, Software Troubleshooting
- **Published:** September 12, 2026
- **Apply:** https://dejobs.org/x/x/D2DA126D7216480FB85E32C093A862D1/job/

## About the Role

Desktop, Windows 10, Troubleshooting, Hardware, software troubleshooting, Imaging, itsm, itil, Office 365, Windows, Mac, okta, Help desk support

Top Skills Details

Desktop,Windows 10,Troubleshooting,Hardware,software troubleshooting,Imaging,itsm,itil,Office 365,Windows,Mac,okta

Additional Skills & Qualifications

Computer Imaging, Device Deployment & Configuration

Mobile Device Support (iOS & Android)

Okta Identity & Access Management

Basic Network Troubleshooting (TCP/IP, DNS, VPN & Wi-Fi)

Incident Escalation, SLA Compliance & ITIL Best Practices, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

The schedule for this position is M-Th 12pm-9pm and Sunday from 6am-3pm

The client is seeking a Desktop & Client Services Technician to work in a friendly and fast-paced environment. The technician will serve as the initial

point of contact for users' software and hardware issues and will also work with the other members of the Technology department for quick and courteous resolutions. The ideal candidate will possess excellent troubleshooting skills utilizing logical processes. The candidate must have the ability to clearly communicate technical topics both verbally and in writing. They should be able to work independently to prioritize tasks and ensure accurate completion of

tasks. Strong desire to provide world-class customer support is essential success. In this role, having a sense of urgency and escalation to the appropriate team is also key.

Responsibilities

 * Troubleshoot hardware and software issues onsite and remotely, including on-air support.

 * Equipment setups and moves.

 * Computer imaging and configuration.

 * Log, update and follow up on support requests in ticketing system.

 * Ensure support meets the customer requirements as defined in the Service Level Agreements.

 * Assist other groups in Technology with tasks required onsite.

 * Assist with technical projects, including planning, implementing, assisting in the installation and

setup of software products and hardware and other duties as assigned.

 * Communicate any escalation of issues and/or feedback to proper management.


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