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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Factory IT Support Technician - **Company:** TekWissen LLC - **Location:** Bloomington, MN, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Antivirus Softwares, Software Applications, JIRA, Data Centers, Linux, Information Technology Operations, Software Coding, Servicenow - **Published:** September 12, 2026 - **Apply:** https://www.careerjet.com/jobad/use922529e027ffba7e0c139d6858d8d9b ## About the Role * Great communicator * Innovation in problem solving on technical issues * Service oriented, ability to go beyond ensuring customer success * Excellent time management skills * Ability to engage with multiple customers simultaneously and professionally on complex technical issues * Proactive and self-learning Your experience includes: * PC setup, installation * Proficiency working on Windows/Linux OS * PC and Software/applications troubleshooting skills and support * Proven ability to work in a self-directed environment * Prior experience with the help desk/applications support * Work in 12 hour rotating shifts (DAY / NIGHT shifts) You might also have: * Coding skills * Project execution with IT skills involved * IT Support experience in the Factory / Manufacturing setup * Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc. * Degree or course work or certifications in IT Location: Bloomington * Coding skills * Project execution with IT skills involved * IT Support experience in the Factory / Manufacturing setup * Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc. * Degree or course work or certifications in IT Must have: * PC setup, installation * Proficiency working on Windows/Linux OS * PC and Software/applications troubleshooting skills and support * Proven ability to work in a self-directed environment * Prior experience with the help desk/applications support ## Description * This role will be part of a global wafer systems Factory IT Support team within the wider IT organization, supporting manufacturing of the recording heads in a 24x7 environment. * This role includes installing and maintaining Factory PCs, supporting factory solutions and executing processes to maximize uptime of mission critical IT equipment and software. About the role you will: * Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites Springtown and Normandale * Cover factory IT help desk working onsite in a 12-hour rotating shift (DAY / NIGHT shifts) * Install and maintain IT Factory PCs according to the factory standards * Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities * Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching * Participate and contribute to the global projects towards enhancing and upgrading factory systems * Adhere to desktop software license management procedures * Be responsible for fault diagnosis & correction for the incidents reported * Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers * Record and track tickets towards prompt closures with customer feedback * Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels * Follow troubleshooting guides (OCAPs) to resolve common application issues * Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies * Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers * Implement and support any changes to the factory PCs, systems * Provide IT support to planned maintenance activities at the sites * Offer flexibility in covering shifts wherever needed * Be able to develop small scale scripting/automation where needed * Leverage GenAI in developing solutions * Lay under floor cables in FABs to facilitate new tool deployments and movements when needed ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [You’re a great coder? 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