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# Help Desk Analyst

- **Company:** General Revenue Corporation
- **Location:** Mason, OH, United States (Remote available)
- **Experience:** Starter
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Suite, Dynamic Host Configuration Protocol, Virtual Private Networks (VPN), Network Security, Microsoft Office, Windows Servers, Network Configuration and Change Management, Software Deployment, Virtual Local Area Networks, Office365, Laptops, Firewall Services Module
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e0851015d1b30dc9

## About the Role

Do you have experience in Windows?, * Experience in an IT Service Desk environment

 * Relevant education in IT (Degree, Diploma, or Certification)
 * Ability and willingness to work after-hours (occasionally)
 * Ability to work independently and with a team
 * Strong time management and organizational skills with attention to detail
 * Communicate effectively in English both written and verbally
 * Working knowledge of Windows operating systems, imaging PC's, networks and network security concepts
 * Working knowledge of the following:
 * Microsoft Office (O365) application suite
 * Network configuration and troubleshooting (VLANs, trunks, firewall rules, DHCP, VPN)
 * Basic Windows Server administration
 * Microsoft Active Directory (GPOs, application deployment)
 * Security principles including File Share security, AD Security groups and related best practices
 * Demonstrated capability to achieve results under pressure in a fast-paced client-driven environment
 * Strong desire to learn and further knowledge within IT
 * Understanding of ITIL concepts an asset
 * Participate in on-call rotation and after hours responsibilities among IT Staff
 * Other duties, as assigned.

## Description

* IT Service Desk - provide first-level technical support through phone, email, remote application and in person.
 * Troubleshooting Skills
 * Gather/Diagnose information
 * Describe the problem
 * Determine the most probable cause
 * Create a plan of action and test a solution
 * Implement the solution
 * Analyze the results
 * Document the process
 * Escalate complex and/or high priority problems to the appropriate team members for resolutions.
 * Perform account management and maintenance for various system and applications.
 * Follow all standard operation procedures (SOP) through the effective use of documentation.
 * Perform daily data entry and reporting tasks.
 * Work collaboratively with people across the organization.
 * Support PC's, Laptops, Printers, Cell/Desk/Soft Phones.
 * Support end users in their use of applications such as Microsoft Office, CRM Software.


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