> Markdown version of [/jobs/ext/2863723-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2863723-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Draper, UT, United States (Remote available) - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Confluence, JIRA, Business Software, Software as a Service, Collaborative Software, Dynamic Host Configuration Protocol, Computer Network Technologies, Okta, Zapier, Microsoft InTune, Gsuite, ManageEngine - **Published:** September 12, 2026 - **Apply:** https://dejobs.org/x/x/3EF23DE01BD84E4CB523622D2431DFD8/job/ ## About the Role Requirements * At least 3 years of experience in help desk, desktop support, or a closely related IT support role. * Practical experience administering user access and identity tools, including Active Directory and Okta. * Solid knowledge of Windows operating systems and troubleshooting methods beyond basic end-user support. * Experience using endpoint management or desktop administration platforms such as ManageEngine Desktop Central or Microsoft Intune. * Familiarity with business SaaS applications and collaboration tools, including Google Workspace, Jira, Confluence, and Zapier. * Understanding of core networking concepts such as DNS and DHCP, along with general hardware and software support. * Ability to work independently, stay organized, and collaborate effectively with remote teams. * Industry certifications such as CompTIA A+, Network+, or Security+ are valued, and exposure to automation or AI tools is a plus. Technology Doesn't Change the World, People Do.® ## Description We are looking for a dependable Help Desk/Desktop Support Analyst to provide day-to-day technical support for employees in Draper, Utah, as well as distributed team members working remotely. This Contract position is ideal for someone who combines hands-on troubleshooting expertise with strong coordination skills and a proactive service mindset. The role will focus on maintaining end-user productivity, preparing and supporting workplace technology, and partnering with internal teams to improve the overall IT support experience. Responsibilities: * Manage employee account provisioning, updates, and offboarding activities across identity and access platforms such as Active Directory and Okta. * Resolve service desk requests by diagnosing and addressing hardware, software, account access, and connectivity issues for onsite and remote users. * Prepare, deploy, and refresh desktop and laptop systems for new team members and existing staff receiving equipment upgrades. * Provide technical assistance for Windows-based environments, including workstation support and general troubleshooting for business applications. * Maintain and support conference room and audiovisual technology to ensure meetings run smoothly and reliably. * Work with cross-functional partners to deliver IT improvements, technology rollouts, and operational enhancements across the organization. * Track, prioritize, and document support activity through ticketing tools to ensure timely communication and issue resolution. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)