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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead User Experience Designer - **Company:** U S Office of Personnel Management - **Location:** Lakewood, CO, United States (Remote available) - **Experience:** Expert - **Salary:** $143,913.0 - $187,093.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Customer Data Management, Design of User Interfaces, Information Management, Interaction Design, Service Design, Software Requirements Analysis, User-Centered Design, Web Content Accessibility Guidelines, Web Applications, Material UI, Digital Government, Figma - **Published:** September 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c819b13f7f41a61f ## About the Role * Must be a U.S. Citizen or National * Males born after 12-31-59 must be registered for Selective Service * Suitable for Federal employment, determined by a background investigation * May be required to successfully complete a probationary period, To qualify for this position, you must demonstrate proficiency in the following competencies at or above the minimum levels shown and meet the specialized experience requirements described below. Competency Minimum Proficiency Level Attention to Detail 4-Advanced Customer Service 4-Advanced Decision Making 3-Intermediate Information Management 4-Advanced Interpersonal Skills 4-Advanced Oral Communication 3-Intermediate Problem Solving 4-Advanced Teamwork 4-Advanced Technical Competence 4-Advanced Requirements Analysis 4-Advanced Systems Life Cycle 4-Advanced Project Management 3-Intermediate Specialized Experience: You must demonstrate knowledge, skills, and abilities/competencies related to the work of this position, normally attained through the equivalent of one year of specialized experience at the GS-13 level or equivalent, or obtained through other means. Specialized experience for this position is defined as: * Conducting user research and applying research findings, customer data, or usability results to design or improve digital products and services; * Designing and testing user experiences using methods such as service design, interaction design, user interface design, information architecture, content strategy, or forms design; * Evaluating or incorporating artificial intelligence-enabled tools, capabilities, or other emerging technologies into digital products, services, or business processes based on user or organizational requirements; * Collaborating with product, engineering, business, or customer experience teams to translate customer requirements into product, service, or technical solutions; and * Developing and communicating design recommendations, technical options, implementation approaches, risks, or delivery considerations to stakeholders and technical teams. You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience., * Accountability * Attention to Detail * Customer Service * Decision Making * Flexibility * Influencing/Negotiating * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment., Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education., Position sensitivity and risk Moderate Risk (MR) Jobs require a background check and some require a security clearance. The type depends on the job. Background check type * Credentialing * Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. ## Description As a Lead User Experience Designer with the U.S. Office of Personnel Management, you will shape how the Federal workforce experiences digital government. You will lead research, design, and usability testing for a large-scale web application, build the design system and standards that keep it consistent and accessible, and bring modern design practice to leaders and teams across the agency - turning research and emerging technology into services people actually want to use., * Lead end-to-end UI/UX design for a large-scale web application, from user research and information architecture through high-fidelity design and usability testing. * Establish and maintain the design system - component library, design tokens, interaction patterns, and documented usage standards - governing visual and functional consistency across all user-facing interfaces. * Produce high-fidelity designs and interactive prototypes in Figma, including reusable component libraries, responsive layouts, and annotated specifications for development handoff. * Evaluate and apply emerging technologies, including AI-enabled capabilities, to improve digital services and user experiences - assessing them for usability, accessibility, customer needs, and responsible implementation. * Apply user research, customer data, and human-centered design methods to inform product, service, and technology decisions. * Serve as the technical design authority for the program: review and provide direction on design work performed by contractor and partner staff, and guide development teams in faithful implementation. * Ensure digital products meet Section 508 and WCAG accessibility standards as well as modern web design and usability standards. * Collaborate with product, engineering, business, and customer experience teams to translate customer requirements into digital solutions. * Advise stakeholders on user-centered design practices through consultations, design reviews, demonstrations, and communities of practice., * You will be required to report to an OPM assigned office. * This announcement may be used to make Term or Permanent appointments. * This position is not eligible for inclusion in a bargaining unit, Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: * your performance and conduct; * the needs and interests of the agency; * whether your continued employment would advance organizational goals of the agency or the Government; and * whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., o Social Security Number (SSN) o Photos of yourself o Personal information, such as age, sex, religious affiliation, etc. o Encrypted and digitally signed documents * Other supporting documents: + Cover Letter, optional + Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP)Documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) + If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.?, 5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. 6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. 7. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. 8. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Building a component library for modern challenges](https://www.wearedevelopers.com/videos/650-building-a-component-library-for-modern-challenges) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) - [Can SVG be fast? 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