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# Principal Engineer - IT Operations

- **Company:** Zulily
- **Location:** West Chester, PA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Information Technology Operations, Performance Tuning, Reliability Engineering, Software Engineering, Information Technology, Dynatrace, Cisco, Servicenow
- **Published:** September 12, 2026
- **Apply:** https://qvc.wd5.myworkdayjobs.com/QRG/job/Pennsylvania-Remote/Principal-Engineer--US-_R82075

## About the Role

* Bachelor's Degree in Computer Science or related field, or equivalent combination of education and experience.
 * 10+ years of IT experience, including 5+ years in operations or platform engineering with hands-on expertise in monitoring, application development, and performance tuning.
 * 10+ years of experience mentoring and coaching technical teams, including conflict resolution and collaboration.
 * 10+ years of experience presenting complex technical concepts to diverse audiences, both verbally and in writing.
 * 10+ years of experience in road mapping, blueprinting, and risk assessment, leveraging emerging technologies to deliver business value.
 * Technical certifications such as Applications Development, Network/Cisco, Linux, Windows, etc., preferred.

## Description

* Define enterprise-wide patterns for tools such as Dynatrace, ServiceNow, and Stonebranch, ensuring consistent and value-driven adoption across teams.
 * Drive the integration of operational tooling to enable end-to-end visibility, correlation, and actionable insight across services and user journeys.
 * Embed observability and operational requirements into platform and application design, shifting operations left within the delivery lifecycle.
 * Act as the senior technical authority for operational platforms, leading complex investigations and driving root cause and systemic improvements.
 * Design and implement intelligent alerting and event management strategies to significantly reduce noise and improve signal quality.
 * Lead the evolution of incident, problem, and change practices through automation and effective use of ServiceNow workflows and integrations.
 * Champion automation and self-healing capabilities, reducing manual intervention and enabling proactive and predictive operations.
 * Collaborate across engineering, SRE, and operations teams to align on reliability targets, service health metrics, and operational standards.
 * Mentor engineers and operational teams, building capability in modern observability, reliability engineering, and operational excellence practices.


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