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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Office Support Manager - **Company:** Travel Leaders - **Location:** Louisville, KY, United States - **Experience:** Experienced - **Salary:** $74,233.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint - **Published:** September 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18282220?backUrl=%2Fcareer%2F18282220%2FOffice-Support-Manager-Kentucky-Louisville ## About the Role * Bachelor's degree or equivalent experience preferred * 2+ years of experience in an office support management role * Excellent customer service skills * Excellent verbal and written communication skills with strong interpersonal communication skills in all modes of communications, whether by phone, email, or in person * Proficient in use of Microsoft Office Suite to include MS Word, MS Excel, MS PowerPoint and MS Outlook * Familiarity and experience with GDS strongly recommended, but not required; willingness and dedication to become GDS proficient * Fundamental knowledge of the travel industry and all tools necessary to fully support the staff and Advisors * Accounting back-office knowledge a plus * Strong team player, organizational skills, self-motivated, driven, and flexible * Ability to think ahead, anticipate problems and risks * Ability to work independently, follow through and complete tasks * Work effectively in a fast-paced environment * Ability to multi-task to ensure that every matter assigned is addressed timely and appropriately, always meeting deadlines ## Description The overall responsibility of this role is to provide administrative and operational management of the physical office and local Advisors. Oversee the day-to-day running of the office community and facilities to ensure a positive, productive physical environment and local support. Key Focus: Day-to-day office operations; issue escalation; triage support., Maintain a safe, clean, comfortable and respectful work environment * Maintain functionality of office equipment * Monitor and manage general office supplies * Handle all incoming mail and address or distribute accordingly for the office * Monitor commission checks and expenses for the office (see Accounting) * Schedule and manage vendor visits * Coordinate on-site training sessions with training team * Manage multiple calendars which includes a high volume of vendor meeting scheduling, coordinating and confirmation, vacation schedules/coverage, events and milestones, etc. * Daily opening/closing, general operations, and management of the office where applicable * Monitor general office email box and manage leads/requests. * Office Bills: scan, send and obtain approval from Director for rent statements, Fed Ex, and other office bills. * Building Management: communicate with building management regarding facility issues, repairs, etc. * Deliveries: ship documents and packages for advisors and distribute incoming mail and packages * Office Vendors: schedule service calls for office vendors such as LDI, Pitney Bowes, shredding, and e-waste. * Technical Support: assist with issues regarding the computers and phone before escalating to the PCHelp & Telecom departments Support for Independent Travel Advisors: * Ensure a sense of community (see Office Culture) * Provide overall triage support or guide and direct IC to appropriate departments * Ensure proper communication of and adherence to GTC policy and processe Accounting * Log all checks with advisors DK # / or invoice #. * Identify correct advisor with commission payment through email blasts to offices * Send Weekly FEDEX into HQ with logged checks * Log all FEDEX bills with advisor branch # and send to Accounts Payable * Assist Advisors with NMI * Manage vendor receivables Office Culture * Coordinate client events * Organize charity drives * Decorate office for holidays * Organize office events and meetings * Sending out emails for all holidays in keeping with Company Culture of Diversity, Equity & Inclusion ## Related Videos - ["Workation - the (new) freedom to work"](https://www.wearedevelopers.com/videos/1086-workation-the-new-freedom-to-work) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Best companies to work for United States: Top 20 Companies in 2023](https://www.wearedevelopers.com/magazine/245-best-companies-to-work-for-united-states-top-20-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)